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Technical Support Engineer
- Posted 22 August 2023
- LocationMalaysia
- Job type Permanent
Company's Benefits
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Paid Parental Leave
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Return to Work Policy
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Childcare Facilities
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Flexible Working Arrangements
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Mentorship Program
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Breastfeeding Rooms
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Sponsorship Program
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Leadership Development Program
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Coaching Program
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Internal Women's Networking Group
Job Description
About Us
At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
About the Department
The Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a WordPress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - to help build a better service and future product development.
What You’ll do
Do you love solving complex problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare’s technology and gain a deeper understanding of internet technologies.
Examples of desirable skills, knowledge and experience
You are comfortable communicating in writing and always put the customer first
You are a motivated self-starter who always looking to expand your skill sets
You take initiatives and capable of learning new technologies / systems / features with little guidance
You enjoy troubleshooting and solving unknown technical problems and issues
You are inquisitive and able to communicate to different kind of audiences
You have a solid grasp of problem solving with command line tools (dig/traceroute/curl/tcpdump)
You understand how the Internet works
Bonus Points
You have experience writing scripts in Bash, Python, JavaScript, or other scripting language
You have experience installing and configuring web servers like Apache, Nginx, and IIS
You are familiar with Cloudflare and have a site actively using our platform
You have web development, hosting, or customer support experience
You have the ability to read and write in multiple languages