- Posted 25 October 2023
- Job type Full-Time
Leadership Development Program
Paid Parental Leave
Return to Work Policy
Flexible Working Arrangements
Raise Numbers Of Women In Leadership
Internal Women's Networking Group
Equal Pay Initiatives
Supervisor, Data Center Customer Operations
Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.
We are a fast-growing global company with 20 years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.
Performs troubleshooting and supports customers. Supervises the project team.
Typically has fewer than 2 years of supervisory experience and is not fully proficient in all areas of responsibility.
Troubleshooting and fault resolution of reported/detected faults by investigating the issue, identifying the cause and implementing the required fix
Summarizes the findings during the troubleshooting and produces incident reports for the customer
Understands customer cabling requirements, performs site surveys, provides cost estimates to sales and installation of new cables
Performs testing of cables before handing to customer
Manages, briefs, and instructs vendors for installation, testing, and labeling
Performs preventive maintenance to Data Center equipment to prevent faults from occurring
Assigns, instructs, and supervises Data Center Technicians
Plans core duties for Data Center Technicians to complete
Ability to manage and supervise the project team
Handles multiple projects and assists in designating work to team
Extensive knowledge in network and equipment platforms, systems, and circuits
5+ years’ experience
High School Diploma
BERT and SONET test equipment
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.