Staff Software Engineer - ServiceNow Developer (CSM & OMT)

Posted 24 October 2023
Job type Full-Time

Company's Benefits

  • Flexible Working Arrangements

    Flexible Working Arrangements

  • Equal Pay Initiatives

    Equal Pay Initiatives

  • Mentorship Program

    Mentorship Program

  • Leadership Development Program

    Leadership Development Program

  • Paid Parental Leave

    Paid Parental Leave

  • Return to Work Policy

    Return to Work Policy

  • Childcare Facilities

    Childcare Facilities

  • Breastfeeding Rooms

    Breastfeeding Rooms

  • Sponsorship Program

    Sponsorship Program

  • Coaching Program

    Coaching Program

  • Raise Numbers Of Women In Leadership

    Raise Numbers Of Women In Leadership

  • Internal Women's Networking Group

    Internal Women's Networking Group

Job Description

Staff Software Engineer - ServiceNow Developer (CSM & OMT)

Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams.  

We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary
Analyzes business requirements/functional designs and works with business teams, BSAs, and other engineers to design systems and application software, mentor junior members of the team.

Requirements Analysis

  • Reviews, analyzes and gives feedback on requirements/functional designs

Software/Application Architecture

  • Participates in architectural review process

Software Design

  • Designs for larger improvements and projects

  • Conducts peer design reviews


  • Develops and maintains code for larger improvements, projects and integrations

  • Fixes defects and participates and conducts peer code review

  • Follows design and coding standards and processes

  • Conducts code performance analysis and tuning

Application QA

  • Develops unit and multi-functional tests, develops test strategies, implements test cases, logs issues, runs issues, recommends testing frameworks and records and runs automated test scripts


  • Defines deployment and release guidelines

  • Defines and implements environment planning and multi-functional dependencies

  • Details the software configuration management practices and educates multi-functional collaborators on the process and tools

Software Reliability & Support Engineering

  • Brings together, consolidates and maintains inventory of production applications, flows and systems for all the software engineering verticals

  • Helps in preparing application support documentation

  • Solves problems basic application issues with the help of knowledge base documents


  • Status reporting, release management progress updates

Technical Project Management

  • Provides level of effort (LOE)

  • Runs assigned development tasks to schedule/plan


  • 5+ Years of Experience with ServiceNow application development

  • Experience implementing new modules or features, ideally CSM, OMT & Service Portals

  • Develop and deploy custom ServiceNow applications and integrations per organization established development practices

  • Working under the oversight of Sr.developer/architect and in collaboration with all other members of the ServiceNow team

  • Develop scripts, flows and solutions using available tools and established standard processes

  • Proven ability to configure ServiceNow using Apply Business Rules, Client Scripts, adsophisticatedI Policies, Flows, ACLs and Script Includes and UI Scripts to fulfill requirements, including knowledge of and experience with JavaScript/GLIDE, HTML5

  • Must have experience working with Flow Designer and UI Builder

  • Experience in web service integrations using REST, SOAP, etc

  • Participates in Agile and scrum ceremonies and produces deliverables associated with the goals to deliver value

  • Excellent critical thinking, communications, and personal interaction skills

  • Certified application developer

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or accommodation, please let us know.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.