Avanade

Sr. CRM Technical Developer

Posted 12 October 2023
LocationMalaysia
Job type Full-Time
Reference69961

Company's Benefits

  • Flexible Working Arrangements

    Flexible Working Arrangements

  • Equal Pay Initiatives

    Equal Pay Initiatives

  • Mentorship Program

    Mentorship Program

  • Leadership Development Program

    Leadership Development Program

  • Paid Parental Leave

    Paid Parental Leave

  • Return to Work Policy

    Return to Work Policy

  • Coaching Program

    Coaching Program

  • Raise Numbers Of Women In Leadership

    Raise Numbers Of Women In Leadership

  • Internal Women's Networking Group

    Internal Women's Networking Group

Job Description

​About Avanade

Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 59,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers. 

We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.

We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping people from underrepresented communities fulfil their potential. 

Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation.

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Job Description
About you 

As a CRM Technical Developer, you will be familiar with at least one leading commercial CRM system. You will assist Avanade delivery teams with CRM solution planning, analysis, designing, building, and testing. You will be considered a product specialist that is also responsible for providing support in CRM issue, customer concern, and resolution. This role is typically focused on more complex assignments, often requiring diverse inputs, processes, and/or outcomes with room for discretion within established parameters.


Day-to-day you will:

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  • Assist across all phases of Avanade projects (e.g. Plan, Analyze, Design, Build, and Test)

  • Demonstrate technical knowledge to design and implement CRM solutions

  • Research customer issues that may be non-standard in order to offer solutions

  • Support design of conceptual architecture and technical solutions

  • Ensure project quality meets standards through critical metric identification and testing plan

  • Identify process gaps and work cross-functionally to formulate improvement plans

  • Travel as needed

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Key Role Skill & Capability Requirements:


You are passionate about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are a fast learner, a self-starter, and a creative problem solver. You are passionate about software and its potential to move organizations forward through innovation.


Your technical skills may include:

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  • Design, develop, deploy, customize and integrate Microsoft Dynamics CRM with other systems

  • Configure and customize on standard workflows, dashboards, forms, views and develop standard or custom reports

  • Develop Complex Plugins and Custom Workflows

  • Develop and Maintain Unit Test for Server-side components

  • Develop web application, web API, console application, window services to integrate with D365CS

  • Develop and Maintain SSIS Packages

  • Develop and support PowerShell script to assist CRM Deployments

  • Complete the documentation required including the source codes, technical specification, and unit test result

  • Support SIT, UAT, and production and fix the defect within the agreed SLA

  • Strong understanding of Microsoft Dynamics 365 CRM, with domain knowledge in Customer Service and Banking industry would be an added advantage

  • Develop reports or dashboards using PowerBI and integrate with D365 will be an added advantage

  • Experience in working with Jenkins, Bitbucket or another DevOps tools will be an added advantage

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Your non-technical skills may include:

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  • Client management skills and the ability to work with customers to develop and manage an action plan

  • Some consulting experience working with external clients

  • Experience working with global/offshore teams

  • Superb communication skills

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Preferred Education Background:

Bachelor's degree in a relevant field preferred.

Preferred Years of Work Experience:

At least 6 years of Microsoft Dynamics 365 CRM Online/On-Premise, On-Premise will be an added advantage.

At least 6 years of experience in C# development, JavaScript, SQL and other web base technology and tools

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What you can expect from us 

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  • Take full advantage of 3 days Flexi-leave off a year to relax, rebalance and focus on your health and wellbeing or honor your personal cultural beliefs 

  • Your wellbeing matters to us. That’s why you’ll receive an allowance per annum to help you, take care of you. Go spoil yourself on us. 

  • Empower others and be empowered through our employee networks: Women employees, and Veterans employees 

  • Help yourself to an extensive menu of Microsoft and technology certifications and enjoy up to 80 paid training hours per year 

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