Johnson Controls

Service Team Manager

Posted 27 November 2023
LocationAustralia
Job type Permanent
ReferenceWD30190936

Company's Benefits

  • Leadership Development Program

    Leadership Development Program

  • Mentorship Program

    Mentorship Program

  • Paid Parental Leave

    Paid Parental Leave

  • Coaching Program

    Coaching Program

  • Raise Numbers Of Women In Leadership

    Raise Numbers Of Women In Leadership

  • Internal Women's Networking Group

    Internal Women's Networking Group

  • Equal Pay Initiatives

    Equal Pay Initiatives

Job Description

Johnson Controls is powered by your talent.

At Johnson Controls, we’ve been making buildings smarter and safer since 1885 and our capabilities, depth of innovation, experience, and global reach have been growing ever since. Our diverse global team offers the world’s largest portfolio of building products, digital technologies, software, and services to transform the environments where people live, work, learn and play.

Our mission is to continuously deliver the outcomes for our customers and partners. Tomorrow needs your talent. Tomorrow needs you.  So let’s talk today!

About this role:

We are seeking a motivated and experienced Service Manager or Team Leader looking for their next step to join Johnson Controls in our Mackay Branch. 

You will take ownership for the HVAC Service delivery functions for the Service team, including management of WIP, L&M pipeline & labour resourcing and planning.

What you will do:

  • Hands on role, leading the field team to achieve operational KPIs.

  • Drives operational excellence.

  • Manages the WIP list.

  • Review and management of schedules and reports.

  • Conduct customer account reviews.

  • Oversee contract renewal activities.

  • Drive L&M pipeline management activities.

  • Manage labour resourcing, forecasting and planning activities.

  • Manage technician development through on-the-job training, coaching, performance management.

  • Undertake field ride-along’s with technicians.

What are we looking for:

  • Experience with HVAC

  • Excellent oral and written communication skills

  • Excellent attention to detail

  • Leadership skills

  • Strong organizational, administrative skills and time management skills with ability to meet deadlines

  • High level of expertise in MS Office software including Outlook, Word and Excel.