Sales Support Associate

Posted 15 March 2023
Job type Permanent

Company's Benefits

  • Flexible Working Arrangements

    Flexible Working Arrangements

  • Equal Pay Initiatives

    Equal Pay Initiatives

  • Mentorship Program

    Mentorship Program

  • Leadership Development Program

    Leadership Development Program

  • Paid Parental Leave

    Paid Parental Leave

  • Return to Work Policy

    Return to Work Policy

  • Childcare Facilities

    Childcare Facilities

  • Breastfeeding Rooms

    Breastfeeding Rooms

  • Sponsorship Program

    Sponsorship Program

  • Coaching Program

    Coaching Program

  • Raise Numbers Of Women In Leadership

    Raise Numbers Of Women In Leadership

  • Internal Women's Networking Group

    Internal Women's Networking Group

Job Description

Sales Support Associate

Equinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 32 countries spanning six continents.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Pre-Sales Administration and Transactions Coordination
· Coordinates all pre-sales activity for small- and medium-size customers
· Collects complete and correct data upfront
· Validates data for accuracy
· Keeps systems up-to-date with customer information and legal documents
· Manages cases according to regional Case Management guidelines
· Oversees quote approval process
· Assists with New Customer set up
· Handles escalation between Sales Support and other internal groups
· Operates in the optimized case load range
· Works on small projects in addition to everyday role

Customer Engagement
· Follows up with customer on required documents and missing information
· Ensures Customer PO compliance
· Follows up on orders
· Assists with customer questions via email or phone
· Assists with gathering preliminary QBR info

Complex Deal Support
· Project manages single country, large, complex deals
· Manages all changes and keeps the quote and documents up to date
· Engages cross-functional teams to coordinate requirements against deadlines

Data Integrity
· Handles Internal Service Tickets to resolve Credit and Billing issues
· Executes Data corrections in Siebel based on fall out report
· Facilitates SFDC opportunity management by cleaning up opportunities based on guidelines

Process and Policy adoption and reinforcement
· Trains Sales reps on new tools, processes, and policies
· Delivers refresher trainings to address knowledge gaps
· Communicates process improvements and enhancements to Sales Team


· 1+ years experience preferred

· Bachelor's degree preferred

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.