Process Delivery Specialist – Japanese Bilingual

Posted 06 September 2023
Job type Full-Time

Company's Benefits

  • Paid Parental Leave

    Paid Parental Leave

  • Return to Work Policy

    Return to Work Policy

  • Childcare Facilities

    Childcare Facilities

  • Flexible Working Arrangements

    Flexible Working Arrangements

  • Mentorship Program

    Mentorship Program

  • Breastfeeding Rooms

    Breastfeeding Rooms

  • Sponsorship Program

    Sponsorship Program

  • Leadership Development Program

    Leadership Development Program

  • Coaching Program

    Coaching Program

  • Raise Numbers Of Women In Leadership

    Raise Numbers Of Women In Leadership

  • Internal Women's Networking Group

    Internal Women's Networking Group

  • Equal Pay Initiatives

    Equal Pay Initiatives

Job Description

At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
The role is required to handle / understand complex transactions (platform exceptions), develop and implement innovative process initiatives, deploy leading edge solutions which match their client’s tactical and strategic requirements, work with IBM development teams on requirements, functions and iterations of leading edge solutions and lead training & quality activities related to those solutions.

These professionals require skills in business operations, process management and compliance, industry knowledge and a deep understanding of the process best practices and tools to execute their client’s core business processes. Focuses on Individual/Team Objectives and Developing Professional Effectiveness.

Professional knowledge related to incumbent’s position, team, and department. Requires ability to absorb professional knowledge quickly and develop skills.

Draw upon professional concepts to collaborate with others to carry out assigned duties. Negotiation is required.

Problem Solving:
Recognize job-related problems. analyze causes using existing techniques or tools, prepare and recommend solution alternatives. Challenge the validity of given procedures and processes with the intent to enhance and improve.

Works on professional projects; work is often reviewed for developmental purposes. Understand the standard mission of the professional group and vision in own area of competence. May directly influence people in own project. Position may require coordination of activities of less experienced or less knowledgeable team members.

Impact on Business/Scope:
Accountable for individual or team results. May contribute by supporting activities that are subject to business measurements, impact customer satisfaction, or impact immediate costs or expenses.


Required Technical and Professional Expertise

  • At least 4 years of relevant experience

  • Proficient in English and Japanese languages

  • Amenable to work on a client based schedule and in any IBM location in Quezon City(Eastwood and/or UP Ayala Technohub)

  • Fluency in Speaking, Writing, Listening, Reading in Japanese and English languages

Preferred Technical and Professional Expertise

  • JLPT Certification is a plus