- Posted 13 November 2023
- Job type Full-Time
Leadership Development Program
Paid Parental Leave
Return to Work Policy
Flexible Working Arrangements
Raise Numbers Of Women In Leadership
Internal Women's Networking Group
Equal Pay Initiatives
Process Delivery Specialist has process knowledge and experience across the business processes supported for their clients; understands a client’s strategy, priorities, and operations in the context of daily operational activities. This role is required to conduct daily process transactions, develop and implement process and operational improvements to meet client and IBM requirements. These professionals require skills in business operations, process management and compliance and an understanding of the process best practices and tools to execute their client’s core business processes. Uses judgment in choosing task-routine.
Your Role and Responsibilities
Responsible for answering customer queries, dealing with complaints, and providing potential customers with detailed information about our products. They interact with customers on a daily basis, helping them to understand their policies and answer any questions they may have about coverage or claims.
Required Technical and Professional Expertise
If college graduate, more than 1yr of relevant work experience in a call center.
If college undergraduate, 1-2yrs of relevant work experience in a call center.
Excellent written and verbal communication and interpersonal skills.
Knowledge in MS Office applications.
Strong customer focus and adaptability to different personality types
Able to work in multi-shift environment, including holidays
Able to multi-task, set priorities and manage time effectively
Role will also support an Insurance account
Location: Must be willing to report onsite – Quezon City (Eastwood City Libis/ UP Ayala Technohub)
Shift: Night Shift
Demonstrate initiative and responsibility for actions
Work independently while maintaining an effective team member mentality
Maintain a strong record for attendance and punctuality in arriving at work; attendance and punctuality are mandatory during training – no exceptions
Ability to read and interpret work-related documents
Ability to respond to routine correspondence
Ability to listen, speak, and interact effectively with all customers and co-workers, adapting communication for optimal understanding
Excellent verbal communication skills required; ability to practice professional telephone etiquette and techniques on all calls
Ability to understand and follow instructions, both written and verbal.
WORK ENVIRONMENT AND CONDITIONS
Employee must be willing to work a flexible schedule to meet the needs of the account, including overtime, and emergency shifts.
Preferred Technical and Professional Expertise