NOC Service Engineer II

Posted 15 March 2023
Job type Permanent

Company's Benefits

  • Leadership Development Program

    Leadership Development Program

  • Mentorship Program

    Mentorship Program

  • Paid Parental Leave

    Paid Parental Leave

  • Return to Work Policy

    Return to Work Policy

  • Childcare Facilities

    Childcare Facilities

  • Flexible Working Arrangements

    Flexible Working Arrangements

  • Breastfeeding Rooms

    Breastfeeding Rooms

  • Sponsorship Program

    Sponsorship Program

  • Coaching Program

    Coaching Program

  • Raise Numbers Of Women In Leadership

    Raise Numbers Of Women In Leadership

  • Internal Women's Networking Group

    Internal Women's Networking Group

  • Equal Pay Initiatives

    Equal Pay Initiatives

Job Description

NOC Service Engineer II

Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. 

We are a fast-growing global company with 20 years of consecutive quarterly growth*. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.   

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.  

*As of Quarter 4 2022 

Job Summary

This is a position in the Global Network Service Management Center department. NOC Service engineers are responsible to operate, monitor and support Equinix network and server systems in APAC region primarily and global cases as well. Performs 1st level troubleshooting, using tools and utilities to resolve system/network performance and related system/network issues. Drive full resolution working closely with the Global Network Service Technical Assistance Team to ensure the best quality of service to our customers.


  • Monitor network devices, software health and network tools health

  • Drive incidents to resolution, document, follow up and keep track on full resolution

  • Interface between customer and other supporting departments including vendor

  • Perform level 1 network support such as configuring switches, routers and other network devices

  • Document and published approved work instructions and procedures for internal reference

  • Responsible for incident and maintenance communication to customers and internal stakeholders


  • Bachelor’s Degree in Computer Science, Computer Engineering, or work-related discipline

  • Minimum 2 years relevant working experience within Service Provider network, hardware platforms and architectures such as Cisco and Juniper routers and switches

  • Experience with routing and switching technologies and protocols including TCP/IP, RSTP, VLAN, VTP, VRRP, CDP, LLDP, BGP, ISIS, OSPF, and MPLS

  • Knowledge in optical networking

  • Knowledge on service provider technologies and cloud computing

  • Understanding of Open Stack technology and Network Function Virtualization (NFV)

  • Demonstrated ability to analyse complex situations and utilize troubleshooting skills, systems and tools, and creative problem-solving abilities under pressure

  • Has working experience on monitoring, network diagnostic and network analytics tools

  • Certification such as CCNP or equivalent is required

  • Excellent communication skills. Ability to work with service providers and customers around the world

  • Able to work 12 hours shift

  • Able and willing to be on-call standby as needed


  • Script programming languages (python, bash…)

  • ITILv3