NOC Service Engineer II
- Posted 15 March 2023
- LocationSingapore
- Job type Permanent
- ReferenceJR-134316
Company's Benefits
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Paid Parental Leave
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Return to Work Policy
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Childcare Facilities
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Flexible Working Arrangements
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Mentorship Program
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Breastfeeding Rooms
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Sponsorship Program
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Leadership Development Program
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Coaching Program
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Raise Numbers Of Women In Leadership
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Internal Women's Networking Group
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Equal Pay Initiatives
Job Description
NOC Service Engineer II
Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.
We are a fast-growing global company with 20 years of consecutive quarterly growth*. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.
*As of Quarter 4 2022
Job Summary
This is a position in the Global Network Service Management Center department. NOC Service engineers are responsible to operate, monitor and support Equinix network and server systems in APAC region primarily and global cases as well. Performs 1st level troubleshooting, using tools and utilities to resolve system/network performance and related system/network issues. Drive full resolution working closely with the Global Network Service Technical Assistance Team to ensure the best quality of service to our customers.
Responsibilities
Monitor network devices, software health and network tools health
Drive incidents to resolution, document, follow up and keep track on full resolution
Interface between customer and other supporting departments including vendor
Perform level 1 network support such as configuring switches, routers and other network devices
Document and published approved work instructions and procedures for internal reference
Responsible for incident and maintenance communication to customers and internal stakeholders
Qualifications
Bachelor’s Degree in Computer Science, Computer Engineering, or work-related discipline
Minimum 2 years relevant working experience within Service Provider network, hardware platforms and architectures such as Cisco and Juniper routers and switches
Experience with routing and switching technologies and protocols including TCP/IP, RSTP, VLAN, VTP, VRRP, CDP, LLDP, BGP, ISIS, OSPF, and MPLS
Knowledge in optical networking
Knowledge on service provider technologies and cloud computing
Understanding of Open Stack technology and Network Function Virtualization (NFV)
Demonstrated ability to analyse complex situations and utilize troubleshooting skills, systems and tools, and creative problem-solving abilities under pressure
Has working experience on monitoring, network diagnostic and network analytics tools
Certification such as CCNP or equivalent is required
Excellent communication skills. Ability to work with service providers and customers around the world
Able to work 12 hours shift
Able and willing to be on-call standby as needed
Desirable
Script programming languages (python, bash…)
ITILv3