IT Field Operations Trainer

Posted 16 May 2023
Job type Permanent

Company's Benefits

  • Leadership Development Program

    Leadership Development Program

  • Mentorship Program

    Mentorship Program

  • Paid Parental Leave

    Paid Parental Leave

  • Return to Work Policy

    Return to Work Policy

  • Childcare Facilities

    Childcare Facilities

  • Flexible Working Arrangements

    Flexible Working Arrangements

  • Breastfeeding Rooms

    Breastfeeding Rooms

  • Sponsorship Program

    Sponsorship Program

  • Coaching Program

    Coaching Program

  • Raise Numbers Of Women In Leadership

    Raise Numbers Of Women In Leadership

  • Internal Women's Networking Group

    Internal Women's Networking Group

  • Equal Pay Initiatives

    Equal Pay Initiatives

Job Description


In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as an IT Field Operations Trainer.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As an IT Field Operations Trainer, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 100 data centers and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!


Required Qualifications:

  • Bachelor's Degree AND 2+ years training, education, information technology (IT), cloud systems, datacenter environments, server environments, or computer technologies experience

    • OR equivalent experience.

Preferred Qualifications:

  • Bachelor's Degree Computer Science, Information Technologies, System Engineering, Information Systems AND 4+ years training, education, information technology (IT), cloud systems, datacenter environments, server environments, networking, cloud, or computer technologies with a focus on in-depth learning of technology systems experience

    • OR equivalent experience.

  • CompTIA Certifications (e.g., Certified Technical Trainer+ [CTT+], Security+, Server+, Network+, Cloud+), Cisco Certified Network Associate (CCNA), Enterprise Product Integration (EPI) certifications (e.g., Certified Datacenter Professional [CDCP], Certified Datacenter Facilities Operations Management [CDFOM]), Certified Cloud Security Professional (CCSP), or equivalent.

  • Azure Certifications (e.g., Advanced Role Based, Fundamentals), Microsoft 365 Certifications, or equivalent.

  • Microsoft Certified Trainer (MCT) Certification

  • Industry framework certification ITIL, Prince, Lean Six Sigma.

Background Check Requirements: 

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 

  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.



As an IT Field Operations Trainer, your responsibilities include:

Learning Preparation

  • Deliver training specific to each individual learner’s objectives.  

  • Translate technical training information and content into digestible language and terminology.

  • Structure training with adult learning principles and best practices in mind.

  • Align learning preparation with relevant metrics for measuring success (e.g., cloud consumption, survey feedback).

  • Study, build, and lead a portfolio of fundamentals, role-based classes, or learning offerings. learning experiences, including new learning developments, adjustments to previous content, and future improvements with the technology or processes.

  • Generate revisions to training in partnership with relevant stakeholders.

  • Build awareness of the latest features, technologies, and processes and incorporate those into current learning experiences to ensure quality learning environment and delivery.

Learning Delivery

  • Deliver single to multi-day training or other learning experiences in-person or virtually with minimal supervision.

  • Focus on training courses that are typically limited to a single topic area or specialization.

  • Leverage a variety of delivery methods, including presentations, discussions, labs, and simulations, to deliver training.

  • Use digitally enhanced instructor-led capabilities to effectively deliver technology-based learning experiences.

  • Engage with learners to ensure content and concepts are understood and aligned with learner goals.

  • Apply classroom management techniques such as flexible learning, behavioral reinforcement, and time management, to reinforce learning, attendance, and engagement.

  • Create a friendly, supportive environment and encourage learners to ask questions.

  • Monitor the progress of learners to appropriately reinforce important learning.

  • Participate in hands-on lab activities to further build upon learning.

Collaboration and Engagement

  • Provide course content feedback to broaden Learning team using appropriate internal team channels as necessary.

  • Connect operation needs with learning programs and ensure compliance with necessary training.

  • Collaborate with stakeholders to identify new training opportunities.