Field Operations Transition Program Manager
- Posted 16 May 2023
- Job type Permanent
Paid Parental Leave
Return to Work Policy
Flexible Working Arrangements
Leadership Development Program
Raise Numbers Of Women In Leadership
Internal Women's Networking Group
Equal Pay Initiatives
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As the Field Operations Transition Program Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.
Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Be at the forefront of the action in CO+I as part of our Global Datacenter Critical Environment Team!
Bachelors or Master’s degree in Electrical or Mechanical Engineering, or related work experience
10+ years of working experience in mission critical facilities and infrastructures
5+ years hands-on experience in a similar Transition Program Manager role
5+ Years’ experience in a 24x7x365 production environment or related experience
3+ Year experience in datacenter design, construction, commissioning and onboarding processes or related experience
At least three years’ experience working with collaboration platforms (e.g. SharePoint, MS Teams etc.)
At least two years’ experience with reporting and data analytics systems & platforms (e.g. PowerBI)
Strong working knowledge of physical data center infrastructure and technology
Willingness to work flexible hours, non-business hours, or other scenarios required by business needs
Knowledge of design, construction and commissioning techniques, terminology, and documentation
Practical experience with building management systems and automation, controls & frameworks
Ability to initiate, drive and delivery projects, analyze complex problems and communicate plans and findings to internal customers/stakeholders
Background Check Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Team Culture and Support
Microsoft believes that by investing in our people and creating an inclusive environment, our team will do their best work. We offer a wide range of supportive benefits such as coaching and mentoring programs and up to 18 weeks of paid parental leave. We encourage you to ask about our flexible working options and how we can support your career. See our complete list of benefits and why we are recognised as an Endorsed Employer for Women by WORK180.Microsoft Benefits | WORK180 Endorsed Employer
Your Onboarding Process
Microsoft provides extensive world class onboarding & readiness designed to help you extend your existing technical skills. You’llattend an in-depth onboarding program designed to help you become a technical expert. Our onboarding program will give you the knowledge and resources necessary to deliver successful customer solution designs and presentations as you start your exciting next career step at Microsoft!
Even if you feel you may not meet 100% of the criteria, please apply. You may exceed your own expectations, or we may have another opportunity that suits your potential. Our recruitment process is not perfect, but we will try our best to help you feel heard and supported throughout the experience.
We will contact you once we’ve received your application.
In the meantime, please see our FAQs,Interview Tips and Accessibility Support for more information on our recruitment process.
The purpose of this role
As a Field Operations Transition Program Manager your performance objectives will include:
Act as the Single Point of contact for engineering, construction, and commissioning teams, to transition new data center to the Operations team.
Responsible for the planning and oversight of all activities necessary for the transition of new data center to the Operations team.
Partner with internal and external stakeholders throughout a project life cycle from site selection to the project close out.
Maintain communication and collaboration during all phases of a new data center build.
Coordinate all construction related activities which may infringe on any part of a live data center.
Attend the design review meetings to highlight operational concerns.
Support engineering team in facilitating inquiries that require input from Operations.
Share lessons learned that have been captured for consideration/mitigation.
Identify equipment quality issues and hold responsible parties accountable for remediation.
Support onboarding of the Operations teams for new greenfield sites.
Build functional knowledge of the site through attendance at key phases of the project. Gain in-depth knowledge of the site, and documents risk register.
Support site mobilization including procuring spares, tools, and consumables.
Perform site acceptance through CSA walks, beneficial use, and turnover walks.
Engage with 3rd party maintenance suppliers for contract/agreement set-up.
Conduct review of turnover documentations such as O&M’s, as built & record drawings, permits, certificates, and warranty documents.
Participate in turnover issue meetings and provide input on impact to Operations if accepted