Field Operations Transition Program Manager

Posted 16 May 2023
Job type Permanent

Company's Benefits

  • Paid Parental Leave

    Paid Parental Leave

  • Return to Work Policy

    Return to Work Policy

  • Childcare Facilities

    Childcare Facilities

  • Flexible Working Arrangements

    Flexible Working Arrangements

  • Mentorship Program

    Mentorship Program

  • Breastfeeding Rooms

    Breastfeeding Rooms

  • Sponsorship Program

    Sponsorship Program

  • Leadership Development Program

    Leadership Development Program

  • Coaching Program

    Coaching Program

  • Raise Numbers Of Women In Leadership

    Raise Numbers Of Women In Leadership

  • Internal Women's Networking Group

    Internal Women's Networking Group

  • Equal Pay Initiatives

    Equal Pay Initiatives

Job Description


Why Microsoft

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As the Field Operations Transition Program Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

Empower Billions!

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Be at the forefront of the action in CO+I as part of our Global Datacenter Critical Environment Team! 


Required Qualifications:

  • Bachelors or Master’s degree in Electrical or Mechanical Engineering, or related work experience

  • 10+ years of working experience in mission critical facilities and infrastructures

  • 5+ years hands-on experience in a similar Transition Program Manager role

  • 5+ Years’ experience in a 24x7x365 production environment or related experience

  • 3+ Year experience in datacenter design, construction, commissioning and onboarding processes or related experience

Preferred Qualifications:

  • At least three years’ experience working with collaboration platforms (e.g. SharePoint, MS Teams etc.)

  • At least two years’ experience with reporting and data analytics systems & platforms (e.g. PowerBI)

  • Strong working knowledge of physical data center infrastructure and technology

    Willingness to work flexible hours, non-business hours, or other scenarios required by business needs

  • Knowledge of design, construction and commissioning techniques, terminology, and documentation

  • Practical experience with building management systems and automation, controls & frameworks 

  • Ability to initiate, drive and delivery projects, analyze complex problems and communicate plans and findings to internal customers/stakeholders

Background Check Requirements: 

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 

  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Team Culture and Support

Microsoft believes that by investing in our people and creating an inclusive environment, our team will do their best work. We offer a wide range of supportive benefits such as coaching and mentoring programs and up to 18 weeks of paid parental leave. We encourage you to ask about our flexible working options and how we can support your career. See our complete list of benefits and why we are recognised as an Endorsed Employer for Women by WORK180.Microsoft Benefits | WORK180 Endorsed Employer

Your Onboarding Process 

Microsoft provides extensive world class onboarding & readiness designed to help you extend your existing technical skills. You’llattend an in-depth onboarding program designed to help you become a technical expert. Our onboarding program will give you the knowledge and resources necessary to deliver successful customer solution designs and presentations as you start your exciting next career step at Microsoft!

What next?

Even if you feel you may not meet 100% of the criteria, please apply. You may exceed your own expectations, or we may have another opportunity that suits your potential.  Our recruitment process is not perfect, but we will try our best to help you feel heard and supported throughout the experience. 

We will contact you once we’ve received your application. 

In the meantime, please see our FAQs,Interview Tips and Accessibility Support for more information on our recruitment process. 


The purpose of this role

As a Field Operations Transition Program Manager your performance objectives will include:

  • Act as the Single Point of contact for engineering, construction, and commissioning teams, to transition new data center to the Operations team.

  • Responsible for the planning and oversight of all activities necessary for the transition of new data center to the Operations team.

  • Partner with internal and external stakeholders throughout a project life cycle from site selection to the project close out.

  • Maintain communication and collaboration during all phases of a new data center build.

  • Coordinate all construction related activities which may infringe on any part of a live data center.

  • Attend the design review meetings to highlight operational concerns.

  • Support engineering team in facilitating inquiries that require input from Operations.

  • Share lessons learned that have been captured for consideration/mitigation.

  • Identify equipment quality issues and hold responsible parties accountable for remediation.

  • Support onboarding of the Operations teams for new greenfield sites.

  • Build functional knowledge of the site through attendance at key phases of the project. Gain in-depth knowledge of the site, and documents risk register.

  • Support site mobilization including procuring spares, tools, and consumables.

  • Perform site acceptance through CSA walks, beneficial use, and turnover walks.

  • Engage with 3rd party maintenance suppliers for contract/agreement set-up.

  • Conduct review of turnover documentations such as O&M’s, as built & record drawings, permits, certificates, and warranty documents.

  • Participate in turnover issue meetings and provide input on impact to Operations if accepted