ESO Datacenter Operations Specialist
- Posted 16 May 2023
- Job type Permanent
- Discipline Information Technology
Paid Parental Leave
Return to Work Policy
Flexible Working Arrangements
Leadership Development Program
Raise Numbers Of Women In Leadership
Internal Women's Networking Group
Equal Pay Initiatives
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Datacenter Operations Specialist.
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Datacenter Operations Specialist, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services. As a group, CO+I is focused on the personal and professional development of all employees and offers trainings and opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
Edge Site Operations is the organization responsible for deploying and maintaining collocated facilities globally that provide low latency and reliable connectivity for Microsoft Cloud Services to our customers. As a Datacenter Operations Specialist, you will be directly responsible for IT and logistics support for a portfolio of edge sites in a metro or region. You will work closely with a remote team that will be supporting you in deployments and day to day operations at your sites. You will help your team drive and deliver world-class support services across your sites and assist other regions as necessary.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!
Bachelor Degree or equivalent AND 1+ year(s) industry experience OR 2+ years industry experience and college course work.
2+ Years’ experience in a 24x7x365 production environment or related experience.
2+ Years’ experience in datacenter processes and tooling or related experience.
Technical College degree or certification in Computer Science, Math, Telecommunications, or equivalent work experience.
Strong working knowledge of physical IT infrastructures (e.g., Servers, SANs, Networking, etc.).
Knowledge of physical Enterprise-class IT infrastructures.
Basic knowledge of CE infrastructures (e.g. UPS, Generator, AHU, etc.).
Strong problem-solving skills, analytical capabilities, data analysis and attention to detail.
Ability to effectively prioritize and execute multiple tasks and projects.
Excellent customer service, interpersonal awareness, and communication skills.
Ability to function autonomously as your direct manager will be remote.
Strong verbal + written communication and organization skills.
Experience working directly with customers.
Ability to support frequent standing, walking, lifting, and working at heights.
Willingness to work flexible hours, non-business hours, or other scenarios required by the flow of operations.
Background Check Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
As a Datacenter Operations Specialist, your success is measured by:
Learn, Live, and coach the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success.
Empower a culture of safety and security in global datacenter operations by complying with CO+I’s safety programs and policies and completing compliance knowledge assessments.
Develop positive working relationships with internal teams and external stakeholders.
Have pride and a sense of accountability for the service quality, completeness, and resulting user experience; display accountability and ownership of the datacenter facilities.
As a Datacenter Operations Specialist, your day-to-day work will include:
Support deployment of on-site datacenter physical infrastructure.
Create and manage end-to-end project plans and ensure on time delivery.
Communicate end-to-end project progress with stakeholders and teams.
Perform day to day project check-in and update to manage project delivery and quality.
Prepare, stage, set up, and perform startups and shutdowns (e.g., racks, hard drives, switches) according to specific instructions provided via checklists, guides, standard protocols, and emails.
Install, replace and troubleshoot cables and hardware.
Complete assigned tickets efficiently and in alignment with expectations for Key Performance Indicators (KPIs) per task type while meeting or exceeding established Service Level Agreements (SLAs), with minimal guidance.
Perform post-execution quality checks and verify that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
Perform diagnostics and troubleshooting following standard procedures, quickly identify the cause(s) of issues, and replace faulty components with minimal customer and business disruption.
Maintain accurate documentation of incoming and outgoing deliveries.
Perform regular audits of datacenter equipment to ensure inventory controls are met.
Perform tactical management tasks such as prioritizing ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of Inventory and Asset activities in accordance with Microsoft’s internal policies and service level agreements.
Movement of equipment using pallet jacks or other assisted lifting equipment.
Handle and perform destruction of data bearing devices (ex. Hard drives, solid state drives, etc.).
Perform material movement, including shipping/receiving and inventory management.
Perform and execute organization’s safety programs and policies, and compliance knowledge assessments.
Identify risks, gaps, and opportunities and communicate to stakeholders and other teams to drive resolution.
Gather and provide feedback on lessons learned, best practices, and innovations on process/procedures and tools to improve efficiencies and productivity.