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Data Center Customer Operations Engineer Ⅳ（Tokyo）- カスタマーオペレーションズエンジニア（東京）
- Posted 23 November 2023
- LocationJapan
- Job type Full-Time
- ReferenceJR-141303
Company's Benefits
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Flexible Working Arrangements
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Equal Pay Initiatives
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Mentorship Program
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Leadership Development Program
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Paid Parental Leave
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Return to Work Policy
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Childcare Facilities
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Breastfeeding Rooms
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Sponsorship Program
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Coaching Program
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Raise Numbers Of Women In Leadership
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Internal Women's Networking Group
Job Description
Data Center Customer Operations Engineer IV.(Tokyo)
About Equinix
As a global digital infrastructure company, Equinix operates more than 200 data centers around the world and provides interconnection services to all major clouds and networks. Many enterprises have a distributed and complex IT infrastructure across private and public cloud environments, and need a single place to consolidate and consolidate them. Our global platform enables our customers to deploy infrastructure wherever they need it and connect it to everything they need to succeed.
Equinix is a global company with more than 80 consecutive quarters of rapid growth. Equinix's innovative portfolio of high-performance products and services has created one of the largest and most vibrant global ecosystems of nearly 5,26 companies, including more than 1,800 network providers and 2,900 cloud and IT service providers, in 10 countries on five continents.
By joining Equinix, you will be part of an elite operations team that is at the forefront of the operations management of business-critical facilities and provides the best service to our customers. Equinix is also committed to promoting diversity, valuing diverse ideas and contributions, and striving to create a fair work environment. We believe that this is the foundation of our core values and an essential element for the success of our corporate activities.
* IT inexperienced people are welcome / You can make use of English! ※
It is a job where you can learn the basics of IT while doing work.
More than 8% of those who join the company have no IT experience, but they are active.
Career advancement is also possible depending on yourself!
We use English on a daily basis, so those who want to improve their English skills,
If you already have English proficiency, you will be able to smoothly adjust to your work.
【Job Description】
At our data center, you will be mainly involved in the following operations.
■ Responding to customer entry ■ Responding to customer calls and requests from within the company ■ Fault response
■ Construction management such as construction orders for weak and strong electric power ■ Demand rate management for power supply and air conditioning in the server room ■
Business schedule management
■ Administrative work such as document preparation
* Even if you have no experience, you can stand alone in about 3 months of training.
【Prerequisites】#未経験可
■Communication skills inside and outside the company in Japanese
Those who have obtained the Japanese Proficiency Test "JLPT" N1 or can speak Japanese equivalent
■ Experience using English in business
* Those who are comfortable with English and those who are willing to work on it are also possible.
【Preferential treatment and welcome conditions】
■ Experience in operation work at a support center
■ Those who have experience in sales and customer service and want to change careers to IT
■ Business experience in the IT industry (help desk, infrastructure operation, etc.)
【Working hours】Shift work / 16th of the month 1.8
:00~20:30
2.20:00~8:30
Or, weekday work
1.8:00~17:00
2.9:00~18:00
3. 11:30~20:30
[Holiday leave] Shift work ■ Annual paid leave (up to 12 days in the first year)
■ Sick leave
■ Bereavement leave
■ Maternity leave, childcare leave
, etc. [Salary] We will consider the annual income and experience of the previous job and make a decision after consultation.
[Compensation and benefits]
■ Salary revision once a year ■ Bonus once a year
■ Defined contribution pension plan ■ Employee stock discount purchase system
■ Various social insurance (employment, worker's compensation, health insurance, welfare pension)
■ Qualification acquisition support system ■ Official club activity support system ■ Mental health counseling
■ Congratulatory and condolence money (wedding gift, childbirth congratulatory money, condolence money, etc.)
■ Late-night shift allowance,
etc.
【Location】In-house data center in Tokyo
[Supplement]
■ For foreign nationals, those who have a work restriction visa are eligible for those who already have "Engineer, Specialist in Humanities, and International Services".
■ If you are eligible to apply, please attach your Japanese resume and work history.
* Employment will be "Equinix Japan Enterprise Co., Ltd."
Equinix provides equal employment opportunities and has adopted Affirmative Action* in the United States.
For recruitment, race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy, childbirth or related medical condition, sexual orientation, gender identity or expression, marriage, common-law marriage, same-sex marriage, age, military record, physical or mental disability, disease, genetic information, political or organizational affiliation, status as a victim of a crime or abuse or family member; or other circumstances protected by law will not be unduly considered, and all applicants will be given the opportunity to consider hiring.
*Affirmative action: An interim measure taken with the aim of achieving substantial equal opportunity for those who are disadvantaged by discrimination due to social factors.