Equinix

Data Center Customer Operations Engineer IV

Posted 23 November 2023
LocationHong Kong S.A.R
Job type Full-Time
ReferenceJR-141346

Company's Benefits

  • Flexible Working Arrangements

    Flexible Working Arrangements

  • Equal Pay Initiatives

    Equal Pay Initiatives

  • Mentorship Program

    Mentorship Program

  • Leadership Development Program

    Leadership Development Program

  • Paid Parental Leave

    Paid Parental Leave

  • Return to Work Policy

    Return to Work Policy

  • Childcare Facilities

    Childcare Facilities

  • Breastfeeding Rooms

    Breastfeeding Rooms

  • Sponsorship Program

    Sponsorship Program

  • Coaching Program

    Coaching Program

  • Raise Numbers Of Women In Leadership

    Raise Numbers Of Women In Leadership

  • Internal Women's Networking Group

    Internal Women's Networking Group

Job Description

​Data Center Customer Operations Engineer IV

Equinix is the world’s digital infrastructure company, operating 250 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

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We are a fast-growing global company with 20+ years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.

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Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

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Job Summary
Conducts circuit maintenance, installations, and advanced testing.

Responsibilities
Installations

  • Racks and stacks customer equipment

  • Installs intra-cage fiber tray, ladder rack, customer equipment and cabinets

  • Infrastructure installs to include the following: whalebone cable management, public fiber tray systems, carrier ladder rack, AC/DC power trays, security trays, cash mesh


Queue Management

  • Determines work priorities from the Oracle queue and ensures adherence to all commit times


Testing/Troubleshooting

  • Conducts carrier circuit testing


Cross Connects

  • Installs/Tests/Modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connects

  • Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)

  • Installs and test Data Center Link cross connects (T1, DS3, OC3-48, Eth, GigE, 10Gig)


Documentation/Reporting

  • Maintains detailed written records of all work activity


Projects

  • Supports fulfillment of projects with direction from senior staff

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Training

  • Completes all assigned training in a timely manner


Customer Management

  • Supports customer satisfaction through timely and precise order execution


Qualifications

  • 1+ years experience

  • High School Diploma

  • BERT and SONET test equipment

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Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

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Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.