Back to jobs
Data Center Customer Operations Engineer II (Tokyo) / データセンター カスタマー オペレーション エンジニア II （東京）
- Posted 23 November 2023
- LocationJapan
- Job type Full-Time
- ReferenceJR-139121
Company's Benefits
-
Flexible Working Arrangements
-
Equal Pay Initiatives
-
Mentorship Program
-
Leadership Development Program
-
Paid Parental Leave
-
Return to Work Policy
-
Childcare Facilities
-
Breastfeeding Rooms
-
Sponsorship Program
-
Coaching Program
-
Raise Numbers Of Women In Leadership
-
Internal Women's Networking Group
Job Description
Data Center Customer Operations Engineer II (Tokyo)
About Equinix
As a global digital infrastructure company, Equinix operates more than 200 data centers around the world and provides interconnection services to all major clouds and networks. Many enterprises have a distributed and complex IT infrastructure across private and public cloud environments, and need a single place to consolidate and consolidate them. Our global platform enables our customers to deploy infrastructure wherever they need it and connect it to everything they need to succeed.
Equinix is a global company with more than 70 consecutive quarters of rapid growth. Equinix's innovative portfolio of high-performance products and services has created one of the largest and most vibrant global ecosystems of nearly 5,26 companies, including more than 1,800 network providers and 2,900 cloud and IT service providers, in 10 countries on five continents.
By joining Equinix, you will be part of an elite operations team that is at the forefront of the operations management of business-critical facilities and provides the best service to our customers. Equinix is also committed to promoting diversity, valuing diverse ideas and contributions, and striving to create a fair work environment. We believe that this is the foundation of our core values and an essential element for the success of our corporate activities.
【Data Center Customer Operations Engineer】※IT inexperienced people are welcome / English can be utilized! ※
It is a job that you can learn while doing basic IT work.
More than 8% of those who join the company have no IT experience, but they are active!
Career advancement is also possible depending on yourself!
We use English on a daily basis, so those who want to improve their English skills,
If you already have English proficiency, you will be able to smoothly adjust to your work.
【Job Description】
At the data center, you will be mainly involved in the following tasks.
■ Substitute work in the data center based on the customer's request (transportation and loading of equipment, cabling, visual confirmation, etc.)
■ Network wiring work ■ Handling
when the customer enters the data center ■ Administrative work
such as document preparation, etc.
Note: It is not a job that uses information processing or software.
The main work is physical network and infrastructure work.
【Prerequisites】
■Communication skills inside and outside the company in Japanese
Those who have obtained the Japanese Proficiency Test "JLPT" N1 or can speak Japanese equivalent
■Experience using English in business
■ At least 1 year of
working experience [Preferential treatment and welcome conditions]
■ Those who
have experience in operation work at a support center ■ Those who have experience in sales and customer service and want to change careers to IT
■ Business experience in the IT industry (help desk, infrastructure operation, etc.) ■ IT passport holder
■ On-site work experience in a data center
【Location】
Tokyo: In-house data center in Tokyo
【Working hours】Shift work / 16 days a month 1.8
:00~20:30
2.20:00~8:30
[Holiday leave] Shift work ■ Annual paid leave (up to 12 days in the first year)
■ Sick leave
■ Bereavement leave
■ Maternity leave, childcare leave
, etc. [Salary] We will consider the annual income and experience of the previous job and make a decision after consultation.
【待遇・福利厚生】
■給与改定年1回
■賞与年1回
■従業員自社株式割引購入制度
■各種社会保険完備（雇用、労災、健保、厚生年金）
■資格取得支援制度
■公認クラブ活動支援制度
■メンタルヘルスカウンセリング
■慶弔見舞金（結婚祝金、出産祝金、弔慰金等）
■深夜シフト手当
他
【補足】
■外国籍の方の場合、就労制限ビザの方は「技術・人文知識・国際業務」を
既にお持ちの方対象となります。
■ If you are eligible to apply, please attach yourJapanese resume and work history.
* Employment will be "Equinix Japan Enterprise Co., Ltd."
Equinix provides equal employment opportunities and has adopted Affirmative Action* in the United States.
For recruitment, race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy, childbirth or related medical condition, sexual orientation, gender identity or expression, marriage, common-law marriage, same-sex marriage, age, military record, physical or mental disability, disease, genetic information, political or organizational affiliation, status as a victim of a crime or abuse or family member; or other circumstances protected by law will not be unduly considered, and all applicants will be given the opportunity to consider hiring.
*Affirmative action: An interim measure taken with the aim of achieving substantial equal opportunity for those who are disadvantaged by discrimination due to social factors.
Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.
We are a fast-growing global company with 20 years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.
Job Summary
Applies acquired job skills to work on tasks that are semi-routine in nature. Focus is on semi-routine tasks within standard operating procedures. Supports the overall team.
Responsibilities
Meeting and Schedule Coordination
Assists with coordinating activities between departments and outside parties Data and Reporting
Assists with preparing reports
Supports basic research and data analysis tasks under direction of more senior staff Data Analysis
Compiles and analyzes data and prepares routine reports Communications
Researches, compiles and proofreads documents, emails and other correspondence Office Management
Assists in purchasing department office supplies and distributes incoming/outgoing mail
Maintains files Special Projects and Events
Assists planning and execution of department or team events
Supports projects as needed
Qualifications
Typically requires a high school diploma and 1-2 years of equivalent work experience
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.