- Posted 15 November 2023
- LocationHong Kong S.A.R
- Job type Full-Time
Leadership Development Program
Paid Parental Leave
Return to Work Policy
Flexible Working Arrangements
Raise Numbers Of Women In Leadership
Internal Women's Networking Group
Equal Pay Initiatives
Data Center Customer Operations Engineer II
Who are we?
Equinix is one of the fastest growing data center companies, growing connectivity between clients worldwide. With over 200 data centers in 25 countries spanning across 5 continents, we are home to the Cloud, supporting 2,900 Cloud and IT services companies that are directly engaged in technological innovation and development. We are passionate about further evolving the specific areas of software development, software and network architecture, network operations and complex cloud and application solutions.
A career at Equinix means constant opportunities to learn new skills and grow in new directions. We look for people who are customer service driven and who pride themselves on their technical skills alongside their analytical skills and innovative approach.
The incumbent would provide day-to-day support to operation of EQUINIX world class Data Centre.
Provide Technical Support services including: Data Centre operations, equipment maintenance and service provisioning
Install and uninstall customer connectivity service, including circuit testing and labeling
Provide training workshops to new or junior team member
Perform cross connect related audit duties, record validation and housekeeping work
Manage MMR expansion projects such as frame installation, fiber runner / cable ladder installation and pre-wire cabling work
Support for local networking devices (Cisco / Juniper / Brocade / H3C)
Incident handling, problem troubleshooting and escalation to upper tier
Maintain accurate records, document all problems, and prepare reports
Exhibit quality workmanship on all work
Manage multiple concurrent interdisciplinary projects and ability to work in a team
Technical Institute graduate in Computer Science, Information Engineering or related discipline
Experienced in NOC support in Data Centre, helpdesk support experiences is an advantage
Customer focus with good communications and interpersonal skills
Good presentation skills and problem solving skills
Discipline, self-initiative, self-motivate
Basic English speaking and writing
Shift Work is required
EQUINIX offers attractive salary, performance bonus and fringe benefit including family medical cover, gym room, examination leave to the right talents.