Customer Project Manager 2

Posted 15 March 2023
Job type Permanent

Company's Benefits

  • Flexible Working Arrangements

    Flexible Working Arrangements

  • Equal Pay Initiatives

    Equal Pay Initiatives

  • Mentorship Program

    Mentorship Program

  • Leadership Development Program

    Leadership Development Program

  • Paid Parental Leave

    Paid Parental Leave

  • Return to Work Policy

    Return to Work Policy

  • Childcare Facilities

    Childcare Facilities

  • Breastfeeding Rooms

    Breastfeeding Rooms

  • Sponsorship Program

    Sponsorship Program

  • Coaching Program

    Coaching Program

  • Raise Numbers Of Women In Leadership

    Raise Numbers Of Women In Leadership

  • Internal Women's Networking Group

    Internal Women's Networking Group

Job Description

Customer Project Manager 2

Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 20 years of consecutive quarterly growth*. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.  

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success. 

*As of Quarter 4 2022

Job Summary

The Customer Project Manager is an entry to mid-level position to the Customer Care and Experience Organisation. A Customer Project Manager oversees and is responsible for a variety of customer migrations within their existing service installations. The Customer Project Manager will help the customer through every step of his/her migration and will guide and organise the various internal departments needed to move customers services in a timely manner, always having the customer at the center of the project. As a Customer Project Manager, you will be self motivated, excellent in communicating with various departments and organisational levels, being a trusted partner to the customer, result driven and have a high degree of managing multiple projects at the same time delivering milestones within the raised expectation of the customers.

The Customer Project Manager is part of the Customer Care and Experience Team


  • Manages client migrations, working cross functionally to deliver services in the agreed upon timeframe and according to client expectations

  • Responsible for independently owning and resolving a wide range of standard client requests and migrations

  • Responsible for owning and resolving non-standard client requests and account issues which may require Lead guidance

  • Responsible for client satisfaction for a portfolio of clients measured via client surveys and other methodology

  • Responsible for owning and resolving tasks assigned by the Lead in support of accounts or projects associated with other team member’s portfolio of accounts

  • Professionally interacts with clients, building strong relationships

  • Conducts client meetings, as they are related to client migrations

  • Participates in departmental projects, prioritizing and completing assigned activities as they are related to migrations

  • Develops and builds strong relationships with Sales, Operations and other cross functional teams.

  • Demonstrates basic knowledge of Data Centers

  • Assist and support continuing process and system enhancement


  • BA/BS degree or equivalent experience, preferably in computer-related field

  • Degree level qualification, preferably in a technical subject, or equivalent experience

  • Experience in a technical industry preferred (IT, telecommunications or data centers.)

  • Expertise in MS Word, Excel (including Excel pivot tables), PowerPoint required

  • SalesForce, Siebel is desirable

  • Ability to write and communicate verbally with strong business English

  • Excellent organizational, communication and interpersonal skills, ability to professionally communicate and interact with all levels of internal and external customers

  • Strong attention to detail with a high degree of accuracy

  • Ability to work and adapt in rapidly changing environment

  • Customer service focused

  • Ability to juggle multiple priorities, handle highly confidential information, and a self-starter attitude

  • Expertise in MS Word, Excel (including Excel pivot tables), PowerPoint required

  • Strong process orientation and analytical and deductive reasoning skills

  • Working knowledge of internet, hosting and networking concepts desirable

  • Understanding Equinix products

Note:  This Job Description is not intended to be all-inclusive. The employee may perform other related duties to meet the ongoing organizational needs