Customer Operations Engineer II

Posted 09 November 2023
Job type Full-Time

Company's Benefits

  • Flexible Working Arrangements

    Flexible Working Arrangements

  • Equal Pay Initiatives

    Equal Pay Initiatives

  • Mentorship Program

    Mentorship Program

  • Leadership Development Program

    Leadership Development Program

  • Paid Parental Leave

    Paid Parental Leave

  • Return to Work Policy

    Return to Work Policy

  • Childcare Facilities

    Childcare Facilities

  • Breastfeeding Rooms

    Breastfeeding Rooms

  • Sponsorship Program

    Sponsorship Program

  • Coaching Program

    Coaching Program

  • Raise Numbers Of Women In Leadership

    Raise Numbers Of Women In Leadership

  • Internal Women's Networking Group

    Internal Women's Networking Group

Job Description

Customer Operations Engineer II

Are you passionate about technology? Want to kick start your career within a leading global organisation? Our hands-on role in our Data Centre’s might be the role for you.

Who are we?

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success

About the role:

The Customer Operations Engineer is required to work within our Data Centre’s as part of a rotating shift team. They are tasked with providing our customers with the highest standards of technical service as required. Customer Operations are also responsible for providing first level support for facility alarms and issues and in performing housekeeping duties to ensure that the Data Centre is maintained in a first class condition. After receiving orientation and onboarding training you will become a valued member of the Equinix team and will become part of a 24x7 shift roster to ensure the customer success at all times.

Applicants may come from a variety of backgrounds but ideally with a passion, education or work experience within the IT industry. The Customer Operations team play a key role in the success of our daily operations and offers a great work/life balance due to the shift patterns and are entitled 5 weeks annual leave.

Key Responsibilities:

  • Smart Hands - Accurate completion of Smart Hands in the required time frame

  • Back-up Tape Change - Accurate completion of tape change in required time frame

  • Providing Sundry items and tools - Accurate completion of sundry items forms

  • IBX Cleanliness - Completion of scheduled checks

  • Cross Connects - Accurate completion of assigned cross connects installations

  • After Hours Facility response - Feedback from Facility team

  • Alarm Response - Review response time to alarms

  • Facility Routine Patrols - Review of Daily Patrol Logs

  • Network Management - Provide network provisioning and support to the core, IT, wireless and facility networks including third party management and cabling infrastructure


  • Excellent work/life balance and 5 weeks annual leave

  • Clear, direct and structured career path within the Customer Ops team and opportunites to move to different wider parts of the business

  • Salary package including annual bonus, healthcare allowance

  • Work in a supportive collaborative team

  • Onsite parking and close proximity to transport links

  • Join a Fortune 500 Company with a huge range of company employee benefits

Are you interested? Click apply now!

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disabilities.