CRM Technical Lead
- Posted 18 May 2022
- LocationKuala Lumpur
- Job type Permanent
Paid Parental Leave
Flexible Working Arrangements
Leadership Development Program
Raise Numbers Of Women In Leadership
Internal Women's Networking Group
Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 56,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers.
We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.
We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping young people from underrepresented communities fulfil their potential.
Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation.
Do you know how to find the right solutions? So do we.
You understand the nuts and bolts of Customer Relationship Management (CRM) systems and how to use your knowledge and communication skills to connect with clients and colleagues.
CRM is at the heart of everything you do. Whether you're working with your development team or collaborating with your clients, your energy, knowledge, and organization skills encourage and develop the people around you.
About the job
As a CRM Technical Lead, you will be considered a learned profession that applies your domain expertise in support of operational objectives, and primarily focuses on demonstrating your experience to craft and implement CRM solutions for your client. Additionally, you will be a key contributor across all phases of Avanade projects.
Day-to-day you will:
Contribute across all phases of Avanade projects (e.g. Plan, Analyze, Design, Build and Test)
Demonstrate technical expertise to design and implement CRM solutions
Collaborate closely between customers, IT staff, and business partners to ensure high quality and timely resolution of customer issues
Research customer issues that may be non-standard in order to offer solutions
Craft conceptual architecture and technical solutions
Ensure project quality meets standards through critical metric identification and testing plan
Partner with multi-functional technology and design teams to ensure consistent, beneficial client interaction and solution delivery
Assist in sales activities and planning as required
Support continuous improvement efforts to proactively identify potential challenges to customer success and business efficiency
Travel as needed
Key Role Skill & Capability Requirements:
You are passionate about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are a fast learner, a self-starter, and a creative problem solver. You are passionate about software and its potential to move organizations forward through innovation.
Your technical skills may include:
To develop classes/DLLs using appropriate software design pattern which later to be used by the developer
Accountable for recommending and documenting technical solution design
Perform technical solutions assessment with in-depth knowledge on D365CS technologies and development practices
Architect the overall process and data flow taking into consideration to functionality, data, security, integration, infrastructure, and performance
Design the overall solution architecture (D365CS components and other system dependencies) based on functional requirements
Lead the end-to-end solution implementation for D365CS to cater to all the possible business scenarios and ensure the design are well implemented and successfully executed by the team
Lead D365CS deployment together with the relevant developer
Supporting Business Analysts in their review of functional specifications for users of high complexity and quality, including complex integrations or significant module changes
Provide guidance where necessary for the CRM team on CRM approach and strategy
Possessed relevant Microsoft Dynamic365 CRM certification - this would be plus point
Strong understanding of Microsoft Dynamic365 CRM, with domain knowledge in Customer Service and Telco industry would be an added advantage
Your non-technical skills may include:
Client management skills and the ability to work with customers to develop and manage an action plan
Consulting experience working with external clients with a consistent track record for delivering great results.
Experience working with global/offshore teams on CRM technology implementation and maintenance projects
Experience in business systems solution deployment with an emphasis in CRM applications
Excellent communication skills
Preferred Education Background:
You are also likely to possess a Bachelor’s degree in business systems or related field.
Preferred Years of Work Experience:
At least 6 years of Microsoft Dynamics 365 CRM and minimum up to 1 year of Power BI project implementation
Experience with Microsoft Dynamics 365 Field Service is essential