Avanade

CRM Technical Developer

Posted 25 November 2022
LocationMalaysia
Job type Permanent
DisciplineTechnology
Reference55824

Company's Benefits

  • Paid Parental Leave

    Paid Parental Leave

  • Flexible Working Arrangements

    Flexible Working Arrangements

  • Mentorship Program

    Mentorship Program

  • Leadership Development Program

    Leadership Development Program

  • Raise Numbers Of Women In Leadership

    Raise Numbers Of Women In Leadership

  • Internal Women's Networking Group

    Internal Women's Networking Group

Job Description

Do you know how to turn needs into solutions? So do we.

Clients trust you to solve their problems because you understand what they need - and how to do it. You are your client's advocate and the authority on how specific systems, applications or process designs can move their business forward.

About you 

You're a problem solver, knowing the systems, applications, and processes that will make a client happy, no matter how complex the IT solution and integrating architecture. You bring expertise and creativity to designing activities and building system prototypes.


About the job

Business and IT don't always speak the same language. It can be difficult for companies to know how IT can help tackle their problems and increase profitability. They need you to understand their business and translate their needs into a software solution that will realize results. 

As a CRM Technical Developer, you will be familiar with at least one leading commercial CRM system. You will assist Avanade delivery teams with CRM solution planning, analysis, designing, building, and testing. You will be considered a product specialist that is also responsible for providing support in CRM issue, customer concern, and resolution. This role is typically focused on more complex assignments, often requiring diverse inputs, processes, and/or outcomes with room for discretion within established parameters.

Day-to-day you will:

  • Assist across all phases of Avanade projects (e.g. Plan, Analyze, Design, Build, and Test)

  • Demonstrate technical knowledge to design and implement CRM solutions

  • Research customer issues that may be non-standard in order to offer solutions

  • Support design of conceptual architecture and technical solutions

  • Ensure project quality meets standards through critical metric identification and testing plan

  • Identify process gaps and work cross-functionally to formulate improvement plans

  • Travel as needed

Key Role Skill & Capability Requirements:

You are passionate about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are a fast learner, a self-starter, and a creative problem solver. You are passionate about software and its potential to move organizations forward through innovation.

Your technical skills may include:

  • Design, develop, deploy, customize and integrate Microsoft Dynamics CRM with other systems

  • Configure and customize on standard workflows, dashboards, forms, views and develop standard or custom reports

  • Develop reports or dashboards using PowerBI and integrate with D365CS

  • Develop web application, web API, console application, window services to integrate with D365CS

  • Develop a script to migrate existing CRM to D365CS

  • Complete the documentation required including the source codes, technical specification, and unit test result

  • Support SIT, UAT, and production and fix the defect within the agreed SLA

  • Strong understanding of Microsoft Dynamic365 CRM, with domain knowledge in Customer Service and Telco industry - this would be a plus point

  • Develop Power BI reports and integration to Microsoft Dynamic 365 CRM

Your non-technical skills may include:

  • Client management skills and the ability to work with customers to develop and manage an action plan

  • Some consulting experience working with external clients

  • Experience working with global/offshore teams

  • Excellent communication skills


Preferred Education Background:

Bachelor's degree in a relevant field preferred.

Preferred Years of Work Experience:

  • Minimum 3 year of Microsoft Dynamic 365 CRM and Power BI development experiences

  • Minimum 3 year of experience in ASP.NET C# development, JavaScript, HTML 5, CSS and other web base technology and tools

  • Experience with Microsoft Dynamics 365 Field Service is essential

What we offer you

Come for the distinctive experiences you have helping forward-thinking corporations, non-profits, and governments push the boundaries of digital innovation. Stay for the limitless learning opportunities that encourage you to master Microsoft and pursue big ideas. Enjoy ambitious growth for yourself as part of Avanade’s people-first culture with benefits like employee share purchasing, flexible work arrangements, a commitment to diversity and inclusion, and competitive pay.