CRM Technical Delivery Manager
- Posted 18 May 2022
- LocationKuala Lumpur
- Job type Permanent
Paid Parental Leave
Flexible Working Arrangements
Leadership Development Program
Raise Numbers Of Women In Leadership
Internal Women's Networking Group
Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 56,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers.
We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.
We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping young people from underrepresented communities fulfil their potential.
Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation.
Do you know how to turn needs into solutions? So do we.
Clients trust you to solve their problems because you understand what they need - and how to do it. You are your client's advocate and the authority on how specific systems, applications or process designs can move their business forward.
About the job
As a Delivery Manager you will be responsible for successful delivery of Dynamics 365 CE projects to clients through organization, management and monitoring of people, methodologies and technologies throughout the project life cycle. The Delivery Manager works closely with client from requirements-gathering through full implementation and demonstrate capacity to encourage and sustain delivery of quality work. You will identify and implement ongoing improvement initiatives, processes and tools that support improvements in productivity, efficiency, issue resolution and cost. You are an experienced portfolio manager that leads and manages their own projects
Day-to-day, you will:
Lead effective delivery of work to clients, ensuring alignment to methodologies and ensuring client happiness
Balance scope, schedule, budget, quality and risks, while monitoring, reporting and responding to issues and risks associated with the project
Develop, implement, and maintain a detailed project work plan, including traceable requirements, appropriate controls, governance structures and monitoring to ensure timely, on-budget and quality outcomes
Develop and implement change-management and change-enablement processes throughout project duration
Conduct detailed analyses/interviews to understand and explain client problems and utilize standard consulting engagement practices such as facilitation, interviewing, gap analysis, etc., and provide input for workshops and support clients in service delivery transformation
Assist in the estimating of work effort for change request
Key Role Skill & Capability Requirements:
Expert leader of Business Applications projects
Have expertise in Dynamics 365 and the lifecycle of planning, implementing, and maintaining such solutions
10 years of relevant project delivery experience and 5 years of leading complex teams of business and technical resources to successful business outcomes.
Able to demonstrate key proficiencies including:
Project/program management in complex mid to large sized programs: workplan management, scope management, financial management, contract and commercial management, vendor and ecosystem management
Project/program mobilization and recovery experience of Dynamics 365 engagements
Business process design, systems configuration, application development, testing, localization, and deployment
Consulting to external clients on complex projects, including in project leadership roles
Excellence in communicating and presenting complex information to technical and business partners, both verbally and in written form
Possess a Bachelor's degree in Business or technology-related field, or an equivalent combination of education and experience. An advanced degree or MBA is strongly preferred, particularly technical (IT, engineering, or related).
At least 7 years of relevant technology business leadership experience, including solution sales, creation, delivery, and business management, and at least 5 years of proven people and/or business leadership experience, particularly within a consultancy.