Avanade

CRM Solution Architect

Posted 11 January 2023
LocationMalaysia
Job type Permanent
Reference59301

Company's Benefits

  • Flexible Working Arrangements

    Flexible Working Arrangements

  • Equal Pay Initiatives

    Equal Pay Initiatives

  • Mentorship Program

    Mentorship Program

  • Leadership Development Program

    Leadership Development Program

  • Paid Parental Leave

    Paid Parental Leave

  • Return to Work Policy

    Return to Work Policy

  • Coaching Program

    Coaching Program

  • Raise Numbers Of Women In Leadership

    Raise Numbers Of Women In Leadership

  • Internal Women's Networking Group

    Internal Women's Networking Group

Job Description

​Job Description

As a CRM Solution Development Manager, you will be a CRM thought leader and solution architect. You will be responsible for working with clients and leading Avanade delivery teams in planning, designing, building, testing, and maintaining CRM solutions.

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Key Role Responsibilities:

Day-to-day you will:

  • Lead and review your team's work across all phases of Avanade projects (e.g. Plan, Analyze, Design, Build and Test)

  • Direct efforts to defining technical, operational, and user requirements

  • Liaise effectively between customers, IT staff, and business partners to ensure high quality and timely resolution of customer issues

  • Research customer issues that may be non-standard in order to offer solutions

  • Design conceptual architecture and technical solutions

  • Ensure project quality meets standards through KPI identification and testing plan

  • Own partnership with cross-functional technology and design teams to ensure consistent, beneficial client interaction, and solution delivery

  • Ensure off-shore resources are utilized and leveraged appropriately

  • Take active role in sales activities and planning as required

  • Lead continuous improvement efforts to proactively identify potential challenges to customer success and business productivity

Key Role Skill & Capability Requirements:

You are likely a great manager with vast CRM experience. You understand the nuts and bolts of CRM systems and, more importantly, you know how to connect with clients and lead a team to reach its goals. You are organized, energetic, and as comfortable in front of a board room as in front of a white board with your development team.

Technical Requirements

  • Understanding of common industry standard business practices supported by CRM

  • Extensive experience with CRM or another business management software (Microsoft Dynamics preferred)

  • Experience working in a Software as a Service (SaaS) environment, Microsoft SQL, HTML, Microsoft ASP, Microsoft .Net, and etc.

  • Basic understanding of relational database concepts desired

  • Has a deep understanding of technical architecture that supports the business application to be implemented. In particular, understands the following:

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  • Microsoft Dynamics-specific development environments

  • Dynamics CRM application and platform configuration/extensions capabilities and constraints

  • Integration of Dynamics to other applications

  • Dynamics hardware sizing and architecture

  • Network and operating systems

  • You are likely a great manager with vast CRM experience. You understand the nuts and bolts of CRM systems and, more importantly, you know how to connect with clients and lead a team to reach its goals. You are organized, energetic, and as comfortable in front of a board room as in front of a white board with your development team.

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What we offer you

Come for the distinctive experiences you have helping forward-thinking corporations, non-profits, and governments push the boundaries of digital innovation. Stay for the limitless learning opportunities that encourage you to master Microsoft and pursue big ideas. Enjoy ambitious growth for yourself as part of Avanade’s people-first culture with benefits like employee share purchasing, flexible work arrangements, a commitment to diversity and inclusion, and competitive pay.

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About Avanade

Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 59,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers. 

We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.

We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping young people from underrepresented communities fulfil their potential. 

Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more atwww.avanade.com.