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CRM Functional Lead
- Posted 18 May 2022
- LocationKuala Lumpur
- Job type Permanent
- Reference26285
Company's Benefits
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Flexible Working Arrangements
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Equal Pay Initiatives
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Mentorship Program
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Leadership Development Program
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Paid Parental Leave
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Return to Work Policy
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Coaching Program
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Raise Numbers Of Women In Leadership
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Internal Women's Networking Group
Job Description
Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 56,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers.
We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.
We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping young people from underrepresented communities fulfil their potential.
Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation.
Do you know how to turn needs into solutions? So do we.
Clients trust you to provide solutions to problems because you understand what they need – and how to do it. You are your client’s advocate and the authority on how specific systems, applications or process designs can move their business forward.
About you:
You’re a problem solver, knowing the systems, applications and processes that will make a client happy, no matter how complex the IT solution and integrating architecture. You bring expertise and creativity to crafting activities and building system prototypes.
About the job:
Business and IT don’t always speak exactly the same language. It can be hard for companies to know how IT can help tackle their problems and increase profitability. They need you to understand their business and translate their needs into a software solution that will realize results.
As a CRM Functional Lead, you’ll:
Establish global CRM architecture by integrating solutions across functional lines
Support the sales team in crafting deals, with accountability for overall estimates
Recommend the right CRM software and solutions for your clients’ needs
Guide your project team, establishing and tracking achievements, coordinating actions, seeking expert
advice, balancing open issues, and contributing to team meetings and reports
Define how we measure business and operations success and validate CRM system performance
Support clients on CRM standards and prepare them for using their CRM solution by setting training
programs and redefining new roles and responsibilities
Grow your network through educational opportunities, reading industry publications, building and
maintaining your personal and business networks, and joining professional organizations
Travel as needed
Your skills:
You’re proud of your positive and lasting client relationships and the customizations and strategies you’ve built to tackle their business challenges. You also enjoy mentoring junior colleagues. You’re likely to have a Bachelor’s degree or equivalent in an associated subject.
Ideally, your experience will also include:
Leading projects requiring significant coordination, with the freedom to use your own discernment and methodologies
Working with D365 Customer Engagement as a technical and/or functional leader
Hands on experience deploying with Microsoft Power Platform solutions for customers in a variety of industries