CRM Functional Lead

Posted 25 November 2022
Job type Permanent

Company's Benefits

  • Paid Parental Leave

    Paid Parental Leave

  • Return to Work Policy

    Return to Work Policy

  • Flexible Working Arrangements

    Flexible Working Arrangements

  • Mentorship Program

    Mentorship Program

  • Leadership Development Program

    Leadership Development Program

  • Coaching Program

    Coaching Program

  • Raise Numbers Of Women In Leadership

    Raise Numbers Of Women In Leadership

  • Internal Women's Networking Group

    Internal Women's Networking Group

  • Equal Pay Initiatives

    Equal Pay Initiatives

Job Description

Do you know how to turn needs into solutions? So do we.

Clients trust you to provide solutions to problems because you understand what they need – and how to do it. You are your client’s advocate and the authority on how specific systems, applications or process designs can move their business forward.

About you:

You’re a problem solver, knowing the systems, applications and processes that will make a client happy, no matter how complex the IT solution and integrating architecture. You bring expertise and creativity to crafting activities and building system prototypes.

About the job:

Business and IT don’t always speak exactly the same language. It can be hard for companies to know how IT can help tackle their problems and increase profitability. They need you to understand their business and translate their needs into a software solution that will realize results.

As a CRM Functional Lead, you’ll:

  • Establish global CRM architecture by integrating solutions across functional lines

  • Support the sales team in crafting deals, with accountability for overall estimates

  • Recommend the right CRM software and solutions for your clients’ needs

  • Guide your project team, establishing and tracking achievements, coordinating actions, seeking expert

  • advice, balancing open issues, and contributing to team meetings and reports

  • Define how we measure business and operations success and validate CRM system performance

  • Support clients on CRM standards and prepare them for using their CRM solution by setting training

  • programs and redefining new roles and responsibilities

  • Grow your network through educational opportunities, reading industry publications, building and

  • maintaining your personal and business networks, and joining professional organizations

  • Travel as needed

Your skills:

You’re proud of your positive and lasting client relationships and the customizations and strategies you’ve built to tackle their business challenges. You also enjoy mentoring junior colleagues. You’re likely to have a Bachelor’s degree or equivalent in an associated subject.

Ideally, your experience will also include:

  • Leading projects requiring significant coordination, with the freedom to use your own discernment and methodologies

  • Working with D365 Customer Engagement as a technical and/or functional leader

  • Hands on experience deploying with Microsoft Power Platform solutions for customers in a variety of industries

What we offer you

Come for the distinctive experiences you have helping forward-thinking corporations, non-profits, and governments push the boundaries of digital innovation. Stay for the limitless learning opportunities that encourage you to master Microsoft and pursue big ideas. Enjoy ambitious growth for yourself as part of Avanade’s people-first culture with benefits like employee share purchasing, flexible work arrangements, a commitment to diversity and inclusion, and competitive pay.