Critical Environment Technician

Posted 16 May 2023
LocationNew Zealand
Job type Permanent
Reference 1503520

Company's Benefits

  • Paid Parental Leave

    Paid Parental Leave

  • Return to Work Policy

    Return to Work Policy

  • Childcare Facilities

    Childcare Facilities

  • Flexible Working Arrangements

    Flexible Working Arrangements

  • Mentorship Program

    Mentorship Program

  • Breastfeeding Rooms

    Breastfeeding Rooms

  • Sponsorship Program

    Sponsorship Program

  • Leadership Development Program

    Leadership Development Program

  • Coaching Program

    Coaching Program

  • Raise Numbers Of Women In Leadership

    Raise Numbers Of Women In Leadership

  • Internal Women's Networking Group

    Internal Women's Networking Group

  • Equal Pay Initiatives

    Equal Pay Initiatives

Job Description


In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as aData Center Critical Environment Technician.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Technician, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers trainings and opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. 

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!


What skills do you need to have? 

There will be many opportunities for you to learn and grow into this role and Microsoft. However, to be able to best deliver on the purpose of this role, these are the core skills and experiences you should have on day one:

  • NCEA Level 1-3, High School Diploma, GED, or equivalent.

  • 1+ year(s) work/applied learning experience in technical fields (e.g., mechanical, electrical, manufacturing, automotive,  controls, data center)

    • Or equivalent experience

  • Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays.

Background Check Requirements: 

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 

  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.


Team Culture and Support

Microsoft believes that by investing in our people and creating an inclusive environment, our team will do their best work. See our complete list of benefits and why we are recognised as an Endorsed Employer for Women by WORK180.Microsoft Benefits | WORK180 Endorsed Employer

Our mission is deeply inclusive. SeeInside Microsoft | Global Diversity and Inclusion at Microsoft

What next?

Even if you feel you may not meet 100% of the criteria, please apply. You may exceed your own expectations, or we may have another opportunity that suits your potential.  Whilewe’renot able to reach out directly to every applicant, we will always do our best to help you feel heard and supported throughout the experience.    

Please see ourFAQs,Interview TipsandAccessibility Supportfor more information on our recruitment process.   

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via theAccommodation request form.


The purpose of this role

As a successful Critical Environment Technician, your success is measured by: 

Equipment and Systems Operations

  • Perform assigned basic tasks (e.g., making rounds, recording building observations, taking measurements) with supervision.

  • Build knowledge in operating specific equipment.

  • Learn how to operate all systems and equipment in a safe and professional manner and learn about all risks associated with these systems.

  • Perform basic monitoring and inspection of critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning [HVAC], mechanical systems), building, and grounds for unsafe or abnormal conditions.

  • Perform basic monitoring of the performance of maintenance and operations of equipment (e.g., electrical, mechanical, fire/life safety) within the data center.

  • Utilize internal computerized maintenance management system (CMMS) to track all equipment assets and to complete work order requests for maintenance work.

  • Safely assist in providing emergency monitoring and response to various abnormal conditions with supervision following emergency operating procedures (EOPs).

  • Gather necessary information and participate in the creation of incident timelines/data, root-cause analyses, and/or action items following an abnormal condition as required.

Equipment and Systems Maintenance

  • Perform various types of maintenance (e.g., planned, predictive, corrective) as assigned following methods of procedure (MOPs), and standard operating procedures (SOPs). Provide assistance by prepping materials and performing administrative tasks as instructed.

  • Perform basic troubleshooting of equipment and systems independently and participate in troubleshooting complex systems with guidance from senior colleagues.

  • Document tasks/issues found in maintenance and troubleshooting for follow up as needed and escalate as appropriate.

  • Provide necessary escort for third-party contractors, sub-contractors, vendors, and service providers on site based on the appropriate severity-leveled procedures. Provides assistance as instructed in getting third-party work underway.

Critical Environment Culture

  • Understand, follow, and ensure safety and security requirements (e.g., job hazard assessments [JHAs], toolbox talks), and business processes and procedures to properly perform work in a safe, quality, and reliable manner in accordance with applicable federal, state, local, and Microsoft requirements.

  • Recognize safe versus unsafe working conditions and responds accordingly. Seek to escalate immediately when unsafe working conditions are observed. Participates in required meetings, trainings, and necessary handoffs.

  • Assess and identify the appropriate resources and equipment necessary to fully support environmental health and safety (EH&S) objectives.

  • Prepare and submit required reports (e.g., turnover, planned maintenance [PM]) as assigned following preexisting scripts and templates.

  • Document completed work using approved tools and procedural templates for senior-level review.

  • Develop methods of operating procedure (MOPs) and standard operating procedures (SOPs) for appropriately leveled procedures to ensure safe and reliable execution.