Critical Environment Program Manager

Posted 15 November 2023
Job type Full-Time

Company's Benefits

  • Flexible Working Arrangements

    Flexible Working Arrangements

  • Equal Pay Initiatives

    Equal Pay Initiatives

  • Mentorship Program

    Mentorship Program

  • Leadership Development Program

    Leadership Development Program

  • Paid Parental Leave

    Paid Parental Leave

  • Return to Work Policy

    Return to Work Policy

  • Childcare Facilities

    Childcare Facilities

  • Breastfeeding Rooms

    Breastfeeding Rooms

  • Sponsorship Program

    Sponsorship Program

  • Coaching Program

    Coaching Program

  • Raise Numbers Of Women In Leadership

    Raise Numbers Of Women In Leadership

  • Internal Women's Networking Group

    Internal Women's Networking Group

Job Description


Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Program Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers trainings and opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.


Data Center Operations / Service Delivery:

  • Establish strong working relationships with customers.

  • Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in a datacenter

    • Manage, plan control and organize the planned preventative and corrective electrical and/or mechanical equipment.

    • This involves utilizing CMMS and monitoring the performance of electrical plant and machinery, ensuring work is undertaken to prevent failure/loss of the plant and equipment and the production of work order and allocating the work daily to the Technicians, monitoring progress, and inspecting completed work to ensure the required standards are achieved.

  • Ensure that electrical, mechanical, and/or fire/life safety equipment within the datacenter is operating at peak efficiency.

  • Ensure compliance with infrastructure operations standardization 

    Act as an escalation point for all facilities-related issues within the datacenter, escalating to the Data Operations Manager as needed. This may include assisting technicians in times of emergencies, job training, and providing input/recommendations on electrical/mechanical design parameters.

  • Management of small-to-medium projects from conception to completion

    Ensure routine reporting for critical infrastructure, inclusive of operational and maintenance KPIs, objectives, organizational polices, procedures, and standards.

  • Driving cost/energy efficiency projects 

  • Identifying single points-of-failure at regional datacenter locations 

  • Coordinate, plan, schedule, and supervise CE audits and compliance verifications

  • Drive identification and remediation of vulnerabilities (such as single points of failure). Provide recommendations on new data center equipment designs, technologies, and construction methods. Drive cost/energy efficiency projects

Data Center Work Environment:

  • Share best practices, assists others in learning role, process, procedures; and mentors others

  • Promotes a culture of safety, security, and compliance in all aspect of datacenter activities

  • Realize the impact of change on others

  • Learn, live, and coach the One Microsoft culture and values.  Lead through change by bringing clarity, generating energy, and delivering success

  • Embody our culture and values

  • Removes barriers to agility to enable the team to shift priorities quickly without losing productivity.


Required Qualifications:

  • High School Diploma or equivalent AND 1+ year(s) industry experience

    • OR 2+ years industry experience and college course work.

Background Check Requirements: 

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 

  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

  • Citizenship Verification: This position requires verification of Australian Citizenship to meet federal government security requirements.

  • NV1/2, PV Clearance Assessment: This position may require an enhanced background check conducted through the Australian Government Security Vetting Agency.

While not required, we also look for the following Preferred Qualifications:

  • 2+ years experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling).

  • Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering or related field.

  • Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP.

  • 6 months + of experience working with the operation of building cooling, electrical, mechanical, and life safety systems

  • 6 months + of experience with Electrical Power Monitoring Systems (EPMS), Branch Circuit Monitoring (BCM), and Building Automation Systems (BAS)

  • 2+ years of experience with project management or relevant certification/training in project management 

  • Associate’s or Bachelor’s degree in applicable engineering field or mechanical or electrical trades

  • 2+ years experience working on large scale projects.