Cognizant

Content Reviewer (Korean)

Posted 21 August 2024
LocationThailand
Reference44932

Company's Benefits

  • Flexible Working Arrangements

    Flexible Working Arrangements

  • Mentorship Program

    Mentorship Program

  • Leadership Development Program

    Leadership Development Program

  • Paid Parental Leave

    Paid Parental Leave

  • Return to Work Policy

    Return to Work Policy

  • Sponsorship Program

    Sponsorship Program

  • Raise Numbers Of Women In Leadership

    Raise Numbers Of Women In Leadership

  • Internal Women's Networking Group

    Internal Women's Networking Group

Job Description

​Job Title:Content Reviewer (Korean)

Job Location:Bangkok, Thailand

Experience:0-2 years

Language:Korean (professional) and English (proficient)

Role & Responsibilities:

  • Moderate content to ensure accurate and precise decision is applied in the online space in compliance with client’s policies and guidelines

  • Gaining full understanding and in-depth knowledge of client policies and guidelines

  • Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos

  • Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images

  • Identifying improvement opportunities and solutions to problems

  • Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner

  • Review the reported content within agreed turnaround times and standards of quality

  • Recognize trends and patterns, and escalate issues outside of the established policies

  • Use market specific knowledge and insights to spot and scope solutions to improve the support of user community

  • Ensure on meeting daily KPIs

  • Ensures that the process is followed correctly in Service Operations

  • Ability to learn to work with customer internal tools

  • Maintain a high degree of confidentiality while meeting strict deadlines

Other Requirements:

  • Willing to work in 24x7 environment

  • Should be comfortable working with explicit & sensitive content

  • Ability to manage critical situations with minimum supervision

  • Good interpersonal and communication skills

  • Ability to perform in adverse situations