Billing Analyst

Posted 24 November 2023
Job type Permanent

Company's Benefits

  • Leadership Development Program

    Leadership Development Program

  • Mentorship Program

    Mentorship Program

  • Paid Parental Leave

    Paid Parental Leave

  • Return to Work Policy

    Return to Work Policy

  • Childcare Facilities

    Childcare Facilities

  • Flexible Working Arrangements

    Flexible Working Arrangements

  • Breastfeeding Rooms

    Breastfeeding Rooms

  • Sponsorship Program

    Sponsorship Program

  • Coaching Program

    Coaching Program

  • Raise Numbers Of Women In Leadership

    Raise Numbers Of Women In Leadership

  • Internal Women's Networking Group

    Internal Women's Networking Group

  • Equal Pay Initiatives

    Equal Pay Initiatives

Job Description

Billing Analyst

Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 20 years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.  

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary

​The Billing Analyst manages and resolves all aspects of billing and billing query resolution and works with marginal supervision.


  • Analyze and perform billing adjustments timely and accurately to customer accounts, making sure that the proper levels of authorization and documentation are in place

  • Process manual invoices/credit memos and order quotes as requested

  • Review Invoices and conducts variance analysis, with sign-off required

  •  Coordinate monthly invoice run to ensure accurate and timely customer billings

  • Monitor and ensure that the monthly billing is complete and accurate for assigned customer base in accordance with close calendar

  • Manage customer queries cases in SFDC (Case Management) timely and accurate manner to meet all internal SLAs. Timeliness and quality of the invoicing output, among other SLA’s will be monitored to ensure end to end business processes are followed.

  • Works closely with cross functional organizations to respond to customer inquiries to investigate and resolve potential customer billing issues with proper levels of authorization and supporting documentation in place

  • Resolve and track billing issues as they arise, working with the upstream teams to fix root cause problems (e.g. SLA credits, install date discrepancies)

  • Acts as First Line Support for approval requests and deal inquiries

  • Assist in month-end close-related tasks

  • Assist in Audits & SOX Controls

  • Drives global consistency across, continuous process improvement initiatives and implement best practices to achieve operational efficiencies

  • Participates in process improvement initiatives / UATs / projects or ad hoc assignments as needed

  • Implement and document process and procedures required by SOX

  • Provide input into the on-going development and support of billing systems, processes, and policies

  • Drives global consistency across, continuous process improvement initiatives and implement best practices to achieve operational efficiencies

  • Leads small projects on systems and process efficiencies

  • Assist by providing analytical thoughts as guidance to peers on complex cases


  • 3+ years in a Finance role preferred

  • Bachelor's degree required

  • Japanese language proficiency to manage Japanese speaking stakeholders and customers as this role will be responsible for billing for Japan