Billing Analyst
- Posted 15 March 2023
- LocationSingapore
- Job type Permanent
- ReferenceJR-131684
Company's Benefits
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Flexible Working Arrangements
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Equal Pay Initiatives
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Mentorship Program
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Leadership Development Program
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Paid Parental Leave
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Return to Work Policy
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Childcare Facilities
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Breastfeeding Rooms
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Sponsorship Program
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Coaching Program
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Raise Numbers Of Women In Leadership
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Internal Women's Networking Group
Job Description
Billing Analyst
Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.
We are a fast-growing global company with 78 consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 31 countries spanning six continents.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.
Responsibilities
Billing - Monitor and ensure that the monthly billing is complete and accurate for assigned customer base in accordance with close calendar
Analyze and perform billing adjustments timely and accurately to customer accounts making sure that the proper levels of authorization and documentation are in place
Process manual invoices/credit memos and order quotes as requested· Review Invoices and conducts variance analysis, with sign off required
Manage the Cases in SFDC (ECM) timely and accurate manner to meet all internal SLAs. Coordinate monthly invoice run. Assist in month end close related tasks. Assist in Audits & SOX controls
Works closely with cross functional organizations to respond to customer inquiries to investigate and resolve potential customer billing issues
Resolve and track billing issues as they arise working with the upstream teams to fix root cause problems (e.g. SLA credits, install date discrepancies)
Acts as First Line Support for approval requests and deal inquiries
Project Management - Participate on UATs, projects and ad hoc assignments as needed
Implement and document processes and procedures required by SOX
Provide input into the on-going development and support of billing systems, processes, and policies System Operational Support
Qualifications
4+ years in a Finance role preferred
Bachelor's degree required