- Posted 25 October 2023
- Job type Full-Time
Leadership Development Program
Paid Parental Leave
Return to Work Policy
Flexible Working Arrangements
Raise Numbers Of Women In Leadership
Internal Women's Networking Group
Equal Pay Initiatives
Assistant Manager, Customer Operations
Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.
We are a fast-growing global company with 20 years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.
Provides direct supervision to professional individual contributors and/or skilled, support individual contributors. Acts as guide to unit or sub-units and may become actively involved, as the need arises, to meet schedules and resolve problems.
Plans core duties for the team to complete
Ability to manage and supervise the customer operations team
Ensures the team is caring out responsibilities in a timely manner and projects are progressing, as expected
Manages personnel details including salaries, positioning, reviews, mentoring and development
Troubleshooting and fault resolution of reported/detected faults by investigating the issue, identifying the cause and implementing the required fix
Summarizes the findings during the troubleshooting and produces Incident Reports for the customer
Understands customer cabling requirements, performs site surveys, provides cost estimates to Sales and installation of new cables
Performs testing of cables before handing to customer
Manages, briefs, and instructs vendors for installation, testing, and labeling
Performs preventive maintenance to Data Center equipment to prevent faults from occurring
Prioritizes multiple projects and assists in designating work to team
Extensive knowledge in network and equipment platforms, systems, and circuits
A minimum of 5 years of related experience in a Data Center environment preferred
Bachelor’s degree in an Engineering/IT field, or equivalent work experience
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.