Microsoft

APAC Supplier Quality Director

Posted 16 May 2023
LocationSingapore
Job type Permanent
Discipline Information Technology
Reference1544043

Company's Benefits

  • Paid Parental Leave

    Paid Parental Leave

  • Return to Work Policy

    Return to Work Policy

  • Childcare Facilities

    Childcare Facilities

  • Flexible Working Arrangements

    Flexible Working Arrangements

  • Mentorship Program

    Mentorship Program

  • Breastfeeding Rooms

    Breastfeeding Rooms

  • Sponsorship Program

    Sponsorship Program

  • Leadership Development Program

    Leadership Development Program

  • Coaching Program

    Coaching Program

  • Raise Numbers Of Women In Leadership

    Raise Numbers Of Women In Leadership

  • Internal Women's Networking Group

    Internal Women's Networking Group

  • Equal Pay Initiatives

    Equal Pay Initiatives

Job Description

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Overview

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. By blending modern analytics capabilities with business strategy, you will help influence the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. 

The CO+I, Datacenter business is looking to fill role of APAC Supplier Quality Director. The CO+I Supply Chain organization is responsible for delivering Datacenter Procurement for Microsoft’s cloud business. We have a portfolio of complex, multi-disciplinary suppliers providing infrastructure comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support equipment and services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. 

With environmental sustainability and optimization at the forefront of our Data Center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that make Microsoft a world-class cloud provider.  Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!  Come help us build the best Cloud on the planet! 

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. 

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Qualifications

Qualifications: 

  • A minimum of a bachelor’s degree in engineering or related discipline is required.

  • Demonstrated leadership experience working with suppliers across APAC region, with a deep understanding of cultural differences and business practices

  • 10+ years of experience in Quality, Supplier Quality, Reliability, or related organization, with at least 5 years in a leadership role 

  • Knowledge of quality management systems such as ISO 9001 and related standards

  • Ability to travel across the APAC region as needed

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Basic Qualifications

  • 8+ years of experience in business, Supply Chain, process improvement or related organization.  

  • Supplier Quality processes, Auditing, or inspection of hardware experience

  • Technical knowledge, ideally with experience in multiple sectors and industries 

  • A minimum of a bachelor’s degree in business, Supply Chain Management, engineering, or related discipline is required.  

  • Experience with manufacturing environments, technical specifications

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Preferred Qualifications:

  • Bachelor's Degree in Engineering, Industrial Engineering, Supply Chain/Operations Management, Supply Chain Analytics, or related field AND 10+ year(s) experience in supply planning, operations, supply chain, indirect supply planning, technology-related supply chain, sourcing and manufacturing, or related experience 

  • OR Master's Degree in Engineering, Industrial Engineering, Business, Supply Chain Management, Operations Management, Supply Chain Analytics, or related field 

  • OR equivalent experience. 

  • Ability to lead technical investigation and assign effective & practical action plan, Root Cause Analysis Incident Investigation Training

  • Infrastructure equipment operational and technical experience

  • Ability to drive review of Failure Mode, Effects and Analysis (FMEA) experience 

  • Strong communication, organization, troubleshooting, analytical and multi-tasking skills; especially when under pressure

  • Strong technical communication and presentation skills

  • Demonstrated ability to successfully manage large scale change and influence in a matrixed organization.

  • Ability to drive service quality & reliability KPIs

  • Ability to collaborate with others and have good team building skills

  • Ability to manage multiple projects simultaneously and meet milestones and deadlines

  • Provide cross functional communication and training for supplier management procedures and processes and monitor adherence

  • Develops positive relationships and collaborates closely with Engineering, Sourcing, Product Lines, and Suppliers to implement an effective program and address issues

  • Establishes goals/objectives and performance metrics for the Supplier Quality functions

  • Ensures products are supplied in compliance with customer and regulatory requirements 

  • Ability to interpret engineering specifications, technical procedures and specifications

  • Ability to make presentations to multi-disciplined groups (including internal and external), run effective workshops and produce reports / documentation

  • Demonstrated abilities related to problem-solving, decision-making, judgement, leadership, and team-oriented skills in order to manage multiple projects

  • Demonstrated collaboration, negotiation and conflict resolution skills with suppliers

  • Ability to coordinate with customers, suppliers, and third party auditors

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These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. 

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#COICareers

#EPCCareers

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Responsibilities

  • Ensures the effective implementation of the supplier quality management program, accelerates the improvement of quality, equipment, and services from our supplier manufacturing locations across the region. 

  • Focuses on proactively ensuring our suppliers meet technical requirements as defined by our engineering organization. 

  • Establishes relationships by building trust with internal & external stakeholders, works in collaboration with cross-functional teams and develops/executes strategies which meet business outcomes across the region.

  • Drives development and culture within regional leadership team focused on a “back to basics” strategy that ensures the sustainable development of strategic quality for suppliers of critical equipment deployed in region and across the globe. 

  • Serves as the APAC regional point of contact for supplier quality issues and is a representative in supplier quality forums.