Amazon Web Services

Workforce Planning Lead, WW Commercial Sales Planning APJ

Posted 25 January 2024
Job type Permanent

Company's Benefits

  • Leadership Development Program

    Leadership Development Program

  • Mentorship Program

    Mentorship Program

  • Paid Parental Leave

    Paid Parental Leave

  • Return to Work Policy

    Return to Work Policy

  • Flexible Working Arrangements

    Flexible Working Arrangements

  • Breastfeeding Rooms

    Breastfeeding Rooms

  • Sponsorship Program

    Sponsorship Program

  • Raise Numbers Of Women In Leadership

    Raise Numbers Of Women In Leadership

  • Internal Women's Networking Group

    Internal Women's Networking Group

  • Equal Pay Initiatives

    Equal Pay Initiatives

Job Description


Amazon Web Services (AWS) is the leading cloud provider, offering virtualized infrastructure, storage, networking, messaging, analytics, and other web computing services to customers all over the world. AWS operates a globally distributed environment at massive levels of scale, offering over 200 fully featured services to millions of active customers around the world—including the fastest-growing startups, largest enterprises, and leading government agencies—to power their infrastructure. Within the AWS WW Commercial Sales (WWCS) organization, the Sales Strategy and Operations team is responsible for supporting Leadership, Sales, and Operational teams in achieving organizational objectives and driving continuous improvements in field productivity. We own and deliver “run the business” (RTB) operational cadences, build new mechanisms to support organizational growth and scale, and drive organizational initiatives.

We are seeking an experienced Workforce Planning Leader to create and deliver a comprehensive and innovative workforce planning and execution solution for WW Commercial Sales team in Asia-Pacific & Japan. You will own the end to end people processes required for Commercial Sales to have the right people, with the right skills, in the right place, at the right time to provide a great customer experience at an optimal cost. This role focuses on three areas (Capacity Planning, Workforce Management, and Program Management) to drive the business operational cadence using strategic planning sessions and business reviews with cross-functional teams including Real Estate, Sales, Sales Ops, and BI teams to build and manage the WWCS headcount, location, and workforce strategy.

The ideal candidate will have the ability to think strategically, act tactically, write effectively, and display strong analytical and critical thinking skills. The candidate must have a propensity to dive deep into data, make connections and draw conclusions.
The position requires an individual who can work autonomously and collaboratively in a highly demanding and often ambiguous environment, with strong attention to detail and exceptional organizational skill.

The candidate must also be able to build strong cross-group working relationships and demonstrate exceptional leadership skills as part of guiding consensus across the topics associated with headcount management and guiding the organization through adoption and change management. Maturity, excellent judgment, and the ability to influence are all essential to success in this role.

Key job responsibilities
• Define the headcount management and coverage strategy, influence tooling teams and their roadmaps, and operationalize through mechanisms.

• Ensure delivery of accurate and timely, benchmarked workforce and coverage information to the organization to support decision-making and planning.

• Use business insights developed from advanced analytics projects and machine learning to drive business model recommendations to support the growth of the organization

• Define strategy for worldwide office location and space planning decision making

• Write business papers and deliver recommendations to executive leadership for consideration.

• Identify and address workforce challenges within the organization and predict future issues that may arise.

About the team
The Worldwide Commercial Sales (WWCS) Sales Strategy, Operations, & Enablement (SSOE) team is building the future of sales. We operate with a startup mentality, build mechanisms that scale, and innovate solutions on behalf of our global Amazon Web Services (AWS) customers. Our team is responsible for supporting the rapidly growing WWCS business, serving Sales Leaders to Solution Architects and everything in between. We are obsessed with delivering results for AWS customers and supporting our sales organization to shape the direction of the business and allow our sales organization to reach customers efficiently. We are a diverse, innovative team that loves translating data, insights, and anecdotes into action.

Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

We are open to hiring candidates to work out of one of the following locations:

Singapore, SGP


7+ years of experience in the areas of sales planning/strategy, and/or sales operations, workforce planning
• 4+ years of experience in B2B sales environment to include sales organizational structures, indirect channel, sales systems, and industry data used in developing go-to-market strategies


Experience working within a high-growth, technology company
Experience building and leading a global team • Ability to connect pragmatic operational issues with the strategic big picture
Proven ability to think strategically and implement ideas from ideation to development to evaluation, working effectively across internal and external organizations
Able to operate successfully in a lean, fast-paced organization that can scale quickly
A curious self-starter with a proven track record of diving into unknown territory and learning new concepts
MBA or equivalent relevant business experience