Amazon Web Services

Support Engineer, AWS

Posted 25 January 2024
Job type Permanent

Company's Benefits

  • Leadership Development Program

    Leadership Development Program

  • Mentorship Program

    Mentorship Program

  • Paid Parental Leave

    Paid Parental Leave

  • Return to Work Policy

    Return to Work Policy

  • Flexible Working Arrangements

    Flexible Working Arrangements

  • Breastfeeding Rooms

    Breastfeeding Rooms

  • Sponsorship Program

    Sponsorship Program

  • Raise Numbers Of Women In Leadership

    Raise Numbers Of Women In Leadership

  • Internal Women's Networking Group

    Internal Women's Networking Group

  • Equal Pay Initiatives

    Equal Pay Initiatives

Job Description


Amazon Web Services (AWS) Security Operations Center is looking for an individual to work as a Support Engineer within the SOC Internal Security Support team. This role is based in Sydney, Australia.

The IS2 Operations Support Engineer will work with security leaders and AWS cross functional teams to methodically adhere to strict standards while managing new and existing security technologies. This person will manage communications, generate and/or manage trouble tickets (i.e. security findings both logical and physical), interact with security systems and data warehouses that impact AWS data, operations, and/or reputation.

Key job responsibilities
-Independently works and drives campaign findings, researches mitigation's, and analyzes potential security vulnerability related information from a variety of sources to identify patterns and trends.
-Works as a catalyst to bring stakeholders together to address findings and risks until a formalized business owner is identified to take lead.
-Consults closely with the other Amazon security and service teams on issues related to AWS security posture.
-Interface with technical teams, stakeholders and leadership teams to translate security risk mitigation plans into actionable items to mitigate risk.

We are open to hiring candidates to work out of one of the following locations:

Sydney, NSW, AUS


2+ years of software development, or 2+ years of technical support experience
Experience scripting in modern program languages
Experience troubleshooting and debugging technical systems


Knowledge of web services, distributed systems, and web application development
Experience troubleshooting & maintaining hardware & software RAID
Experience with REST web services, XML, JSON

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.