Cloudflare

Strategic Customer Solutions Engineer, Korea

Posted 16 January 2024
LocationRepublic of Korea
Job type Permanent

Company's Benefits

  • Leadership Development Program

    Leadership Development Program

  • Mentorship Program

    Mentorship Program

  • Paid Parental Leave

    Paid Parental Leave

  • Return to Work Policy

    Return to Work Policy

  • Childcare Facilities

    Childcare Facilities

  • Flexible Working Arrangements

    Flexible Working Arrangements

  • Breastfeeding Rooms

    Breastfeeding Rooms

  • Sponsorship Program

    Sponsorship Program

  • Coaching Program

    Coaching Program

  • Internal Women's Networking Group

    Internal Women's Networking Group

Job Description

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

About the Role:  

As a Strategic Customer Solutions Engineer (CSE), your role is pivotal in nurturing and sustaining strong relationships with our Enterprise customers. Your primary responsibility is to serve as their trusted technical advisor across every stage of their journey with Cloudflare. This entails being intimately familiar with Cloudflare's suite of products and services, allowing you to provide expert guidance tailored to each customer's unique needs and challenges.

Your role extends beyond mere technical support; you are the conduit through which our customers gain a comprehensive understanding of the Cloudflare platform. This involves not only resolving technical issues but also proactively identifying opportunities for customers to harness the full potential of our solutions. You will collaborate closely with Sales, Customer Success, and Product teams to create tailored strategies that align with customer objectives, whether that's enhancing web performance, bolstering cybersecurity, or optimizing their online presence.

Your overarching goal as a CSE is to empower our Enterprise customers to succeed by unlocking the maximum value from their Cloudflare investment. This entails providing insightful recommendations, assisting with platform implementation, and offering ongoing support and education. By ensuring our customers thrive in their digital endeavors, you play a pivotal role in fortifying their loyalty and fostering long-term partnerships with Cloudflare. Your role is instrumental in driving customer satisfaction and contributing to the overall growth and success of our organization.

Responsibilities: 

  • Identify Savings & Expansion Opportunities:

    You will proactively identify opportunities for cost savings and expansion within the customer's technical landscape. This involves a deep understanding of their infrastructure and Cloudflare's capabilities to optimize their usage effectively. 

  • Modernize Future-Ready Applications:Collaborating closely with customers, you will guide them in modernizing their applications to align with Cloudflare's cutting-edge solutions, ensuring they are well-prepared for the future technological landscape. 

  • Consulting Services:Offer strategic consulting services, leveraging your expertise to design tailored solutions that align customers' business priorities with Cloudflare's capabilities. 

  • Customize Service Features:Tailor Cloudflare service features to meet the unique needs of each customer, ensuring that the platform is optimized for their specific use cases. 

  • Innovative Solution Building:Employ innovative approaches to crafting customer solutions that align business goals with Cloudflare's technical capabilities, ensuring differentiation in the market. 

  • Educate and Engage:

    Foster strong relationships with customers through education, engagement, and problem-solving. Utilize data-driven insights and customer journey mapping to make informed decisions and ensure customer satisfaction. 

  • Resolve Adoption and Usage Issues:Address adoption and usage issues promptly, applying best practices and your in-depth understanding of customers' environments to facilitate seamless integration. 

  • Time to Value Acceleration:Work closely with senior-level customer stakeholders to expedite the realization of project success, ensuring adherence to best practices, and delivering tangible value swiftly. 

  • Key Imperatives Achievement:

    Collaborate with customers to help them achieve one or all of the three key imperatives: Reducing Risk, Generating Revenue, and Cost Savings, employing workshop-based engagements to drive these initiatives.

Experiences might include a combination of the skills below:

  • Minimum 8 years of technical experience

  • Deep understanding of how the internet works and the desire to expand that knowledge. For example:

    • Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP

    • Reverse and forward proxies and the applications of both

    • Security aspects of an internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS, Zero Trust

    • Performance aspects of an internet property, such as Speed, Latency, Caching, HTTP/2, TLSv1.3

    • Enjoying the adventure of troubleshooting and solving technical problems

    • Understanding why Cloudflare plays an increasingly important role on today’s internet

  • Ability to proactively identify and solve problems then build sustainable solutions to prevent recurrence

  • Demonstrated experience with a scripting language (e.g. JavaScript, Bash) and a desire to expand those skills

  • Technical curiosity, passion and grit: Cloudflare is at the cutting edge of internet technology, and our CSEs are viewed as subject-matter experts. It’s incumbent on us to stay up to date not only with Cloudflare’s specific products, but with industry trends.

  • Ability to manage a project, work to deadlines, and prioritize between competing demands

  • Fluency in English at a professional level

  • Having proficiency in a local language is considered an advantage