Staff ServiceNow Engineer (ITSM / CSM)

Posted 04 March 2024
Job type Permanent

Company's Benefits

  • Flexible Working Arrangements

    Flexible Working Arrangements

  • Equal Pay Initiatives

    Equal Pay Initiatives

  • Mentorship Program

    Mentorship Program

  • Leadership Development Program

    Leadership Development Program

  • Paid Parental Leave

    Paid Parental Leave

  • Return to Work Policy

    Return to Work Policy

  • Childcare Facilities

    Childcare Facilities

  • Breastfeeding Rooms

    Breastfeeding Rooms

  • Sponsorship Program

    Sponsorship Program

  • Coaching Program

    Coaching Program

  • Raise Numbers Of Women In Leadership

    Raise Numbers Of Women In Leadership

  • Internal Women's Networking Group

    Internal Women's Networking Group

Job Description

Who are we?

Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. 

Our culture is based on collaboration and the growth and development of our teams.  We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. 

Staff ServiceNow Engineer (ITSM / CSM)

Job Summary
Analyzes business requirements/functional designs and works with business teams, BSAs, and other specialists to design systems and application software, mentor junior members of the team.

Requirements Analysis

  • Reviews, analyzes and gives feedback on requirements/functional designs

Software/Application Architecture

  • Participates in architectural review process

Software Design

  • Designs for larger improvements and projects

  • Conducts peer design reviews


  • Develops and maintains code for larger improvements, projects and integrations

  • Fixes defects and participates and conducts peer code review

  • Follows design and coding standards and processes

  • Conducts code performance analysis and tuning

Application QA

  • Develops unit and multi-functional tests, develops test strategies, completes test cases, logs issues, handles issues, recommends testing frameworks and records and runs automated test scripts


  • Defines deployment and release guidelines

  • Defines and completes environment planning and multi-functional dependencies

  • Details the software configuration management practices and educates multi-functional team members on the process and tools

Software Reliability & Support Engineering

  • Collections, consolidates and maintains inventory of production applications, flows and systems for all the software engineering verticals

  • Helps in preparing application support documentation

  • Solves problems basic application issues with the help of knowledgebase documents


  • Status reporting, release management progress updates

Technical Project Management

  • Provides level of effort (LOE)

  • Handles assigned development tasks to schedule/plan


  • Bachelor's or equivalent experience in Computer Science or Computer Engineering

  • 5+ years of demonstrated ability with ServiceNow application development

  • Experience implementing new modules or features, ideally CSM, OMT & Service Portals

  • Develop and deploy custom ServiceNow applications and integrations per organization established development practices

  • Working under the oversight of Sr.developer/architect and in collaboration with all other members of the ServiceNow team

  • Develop scripts, flows and solutions using available tools and established standard methodologies

  • Proven track record to configure ServiceNow using Apply Business Rules, Client Scripts, sophisticated UI Policies, Flows, ACLs and Script Includes and UI Scripts to fulfill requirements, including knowledge of and experience with JavaScript/GLIDE, HTML5

  • Must have experience working with Flow Designer and UI Builder

  • Experience in web service integrations using REST, SOAP, etc

  • Participates in Agile and scrum ceremonies and produces work associated with the goals to deliver value

  • Excellent critical thinking, communication, and personal interaction skills

  • Certified application developer