- Posted 16 May 2023
- Job type Permanent
- Reference 1534383
Microsoft is the destination for experienced, collaborative, and passionate digital advertising professionals seeking a rewarding career and lifestyle. We offer a compelling portfolio of advertising products, innovative solutions and the opportunity to engage with some of the brightest minds in the digital industry.
Microsoft Search Advertising (MSA) is a worldwide Sales, Marketing and Services organization on the cutting edge of the digital advertising industry. We are the engine that powers the buying and selling of digital advertising across all aspects of our digital portfolio including our Microsoft Advertising Platform.
Microsoft Advertising empowers the largest partners and advertisers around the world to reach their maximum potential through Microsoft products, services and solutions. We are seeking top performingPartner Account Managerswith search advertising experience who will build trusted-advisor relationships with an assigned book of business consisting of Microsoft’s highly valued Cross Border Agency Partner. The individual in this role will manage his/her set of advertisers by strategic account planning and attaining revenue targets through partner management and data-driven solutions. The individual in this role will bring search knowledge, sales experience, customer obsession, a passion for innovation and best-practice sharing, and a proven track record for delivering exceptional results over time.
Experience in the reseller, partner, or tool provider space is preferable.
Aptitude for understanding technical API implementations and issues a plus.
Bachelor’s degree required, Advanced degree (MA, MBA, PhD) preferred; equivalent work experience with focus on Sales
3+ years working in a sales or customer service organization
3+ years search advertising experience preferred
Relentless focus on the partner experience, with demonstrated capabilities meeting partner needs and strategic campaign goals
Strong problem solving and analytical skills to deliver customer-focused solutions
Demonstrated passion for search and technology and its use in driving revenue and customer satisfaction
Flexibility to maintain focus through change and thrive amid ambiguity
Proven ability to multitask & work under pressure and build ongoing relationships
Excellent written and verbal communication and presentation skills
Proven track record of exceptional performance, high productivity and meeting deadlines
Infectious enthusiasm and imagination associated with a group committed to developing the best search sales experiences in the world.
The below outcomes are important to success in role. Your manager will help define the appropriate amount of time to spend on each one:
Lead partner portfolio and account planning. Utilize data analytics and insights, and collaborate with assigned account team, to develop strategic account and portfolio plans. Develop collaborative relationship with account team.
Drive effective, strategic and consistent partner conversations and action plans to increase results.
Build intentional partner relationships that drive revenue.
Conduct proactive meetings to develop trusted advisor status, build loyalty, improve business.
Establish yourself as the point person for day to day account management inquiries and performance concerns. Be present and available to advertisers and build customer loyalty.
Contribute to year over year increases in partner satisfaction.
Model exceptional account management that delivers sales and service excellence.
Bring competitive and industry insights and media sales experience to flawlessly execute data-driven optimizations.
Partner with account team to exceed partner expectations via responsiveness, providing insights, marketplace knowledge, resolving technical issues.
Drive the growth and development of mutually beneficial working relationships with account team and key internal partners.
Utilize relationships to provide seamless account management, a united front to customers and ultimately enable the ability to quickly respond to customer requests or escalations.
Lead account conversations with key internal partners to evaluate account performance, develop short and long term strategies and discuss/act upon optimization opportunities
Maintain functional knowledge of new features, products and initiatives across the Bing Ads platform and Microsoft ecosystem.
Consistently make every effort to increase knowledge of the industry and strengthen business acumen.