Motion and Graphic Designer

Posted 28 June 2024

Company's Benefits

  • Flexible Working Arrangements

    Flexible Working Arrangements

  • Mentorship Program

    Mentorship Program

  • Leadership Development Program

    Leadership Development Program

  • Paid Parental Leave

    Paid Parental Leave

  • Return to Work Policy

    Return to Work Policy

  • Sponsorship Program

    Sponsorship Program

  • Raise Numbers Of Women In Leadership

    Raise Numbers Of Women In Leadership

  • Internal Women's Networking Group

    Internal Women's Networking Group

Job Description

Team Manager - Digital Marketing


Graduate (exclusion:

BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo


Stakeholder/Business Management:

  • • Update trackers, Create/Update tickets, update required applications & tools and keep PM informed of new issues.

  • • Respond through email and chat.

  • • Provide updates and submit reports related to own area of work.

  • • Interface with the management both in terms of cascading messages from senior management and putting into practice strategy or modifications required for the process based on decisions taken.

  • • Identify & suggest Business improvement opportunities.

  • • Identify & drive opportunities to enhance service delivery & Customer experience.

  • • Identify cost optimization opportunities.

  • • Drive business excellence to add value to client.

Customer Relationship Management:

  • • Provide information, educate customer, troubleshoot, probe and fix issues.


  • • Contribute to and participate proactively in knowledge sharing sessions.

  • • Participate and contribute to organizational activities.

  • • Provide work direction and guidance to team members.

  • • Establish systems and procedures in the team.

  • • Groom self and team to support vertical growth.

  • • Allocate work and tasks to the team.

  • • Report to the manager on performance, status and any escalations.

  • • Facilitate and participate proactively in knowledge sharing sessions.

  • • Conduct team building activities to enhance motivation.

  • • Conduct performance appraisals for team members– provide input into the learning and career plans for team members.

  • • Identify training needs of team members and provide coaching support to them.

  • • Conduct process training or refresher training if required.

  • • Review VOC scores, provides feedback and recommend refresher training whenever necessary.

  • • Resignations / Absconder communication to Operations Manager.

  • • Maintain EWS (Early warning system) for the team for tracking and proactively addressing people issues.

  • • Manage attrition and absenteeism.

  • • Support recruitment efforts for the team.

  • • Conduct knowledge transfer sessions for new joiners in the team.

Must Have Skills

  • Speaking English

  • Customer Service

Good To Have Skills

  • After Sales & Service (Tech)