Motion and Graphic Designer
- Posted 28 June 2024
- LocationJapan
- Reference00058367681
Company's Benefits
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Flexible Working Arrangements
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Mentorship Program
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Leadership Development Program
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Paid Parental Leave
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Return to Work Policy
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Sponsorship Program
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Raise Numbers Of Women In Leadership
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Internal Women's Networking Group
Job Description
Team Manager - Digital Marketing
Qualification:
Graduate (exclusion:
BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo
Responsibility:
Stakeholder/Business Management:
• Update trackers, Create/Update tickets, update required applications & tools and keep PM informed of new issues.
• Respond through email and chat.
• Provide updates and submit reports related to own area of work.
• Interface with the management both in terms of cascading messages from senior management and putting into practice strategy or modifications required for the process based on decisions taken.
• Identify & suggest Business improvement opportunities.
• Identify & drive opportunities to enhance service delivery & Customer experience.
• Identify cost optimization opportunities.
• Drive business excellence to add value to client.
Customer Relationship Management:
• Provide information, educate customer, troubleshoot, probe and fix issues.
People/Team:
• Contribute to and participate proactively in knowledge sharing sessions.
• Participate and contribute to organizational activities.
• Provide work direction and guidance to team members.
• Establish systems and procedures in the team.
• Groom self and team to support vertical growth.
• Allocate work and tasks to the team.
• Report to the manager on performance, status and any escalations.
• Facilitate and participate proactively in knowledge sharing sessions.
• Conduct team building activities to enhance motivation.
• Conduct performance appraisals for team members– provide input into the learning and career plans for team members.
• Identify training needs of team members and provide coaching support to them.
• Conduct process training or refresher training if required.
• Review VOC scores, provides feedback and recommend refresher training whenever necessary.
• Resignations / Absconder communication to Operations Manager.
• Maintain EWS (Early warning system) for the team for tracking and proactively addressing people issues.
• Manage attrition and absenteeism.
• Support recruitment efforts for the team.
• Conduct knowledge transfer sessions for new joiners in the team.
Must Have Skills
Speaking English
Customer Service
Good To Have Skills
After Sales & Service (Tech)