Information Request Associate

Posted 23 June 2023
Job type Permanent

Company's Benefits

  • Flexible Working Arrangements

    Flexible Working Arrangements

  • Equal Pay Initiatives

    Equal Pay Initiatives

  • Mentorship Program

    Mentorship Program

  • Leadership Development Program

    Leadership Development Program

  • Paid Parental Leave

    Paid Parental Leave

  • Return to Work Policy

    Return to Work Policy

  • Childcare Facilities

    Childcare Facilities

  • Breastfeeding Rooms

    Breastfeeding Rooms

  • Sponsorship Program

    Sponsorship Program

  • Coaching Program

    Coaching Program

  • Raise Numbers Of Women In Leadership

    Raise Numbers Of Women In Leadership

  • Internal Women's Networking Group

    Internal Women's Networking Group

Job Description

Information Request Associate

Equinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 32 countries spanning six continents.  

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success. 

Job Summary

The Information Request (IR) Team is responsible for managing, supporting, and coordinating, complete activities for the pre-sales information request process flow in response to customer and prospect requests for Field and Hyperscale sales teams.

Team Focus Scope

  • Manages the engagement with Sales and cross-functional resources to obtain all relevant information in support of the information request work type.

  • Partners with Sales and SMEs to ensure accurate, consistent, high-quality information and standard documentation are released to customers and prospects while managing risks of the feasibility of the content confidentiality/compliance that can be published. 

  • Develops, and inputs into the multiple repositories of information pertinent to Equinix’s products and services into the information repository systems, allowing Sales to utilize it for self-service purposes, as and when appropriate.      

Key Responsibilities

  • Coordinate with sales team to close a deal by providing requested information to the customer or prospect

  • Supports sales with Self Service information request

  • Follow-up and complete Data Center Ops prequalification questionnaires related to an opportunity closure or to accompany a quotation

  • Follow-up on exiting customers’ expansions/renewals opportunity

  • Chairs and supports the Business Review Process

  • Supports quality control and procedures. Includes basic Audit on-site prior to contract signature

  • Proofreads written contributions of others and exercise copy-writing processes, where appropriate. This includes ensuring consistency across the documentation in style, format, and language to align with company branding

  • Organizes the assembly and production of final documents (incl. printing and binding hard copies, USB, and ordering courier or for electronic submission on e-portals, or email submission)

  • Global Public sector/Government Framework (non-federal) to procure future/current services from accredited suppliers/Equinix - Monitors and downloads/uploads information from/to e-tendering portals


  • 0 - 3 Years Experiences with minimum Bachelor Degree Qualifications

  • Demonstrating excellent written communication skills (English is a must) as a liaison with external and internal teams in a timely and professional manner

  • Sound judgement and the ability to think quickly during high demands/short turnaround

  • Analytical, with excellent attention to detail

  • Ability to work well as part of an open and collaborative team

  • Manage activities in a timely manner, maintaining timelines and completing all responsibilities

  • Some experience in managing multiple data sets tools and technologies

  • Experience in Cross-functional engagement to achieve the best information outcome