Enablement Program Manager

Posted 09 July 2024

Company's Benefits

  • Flexible Working Arrangements

    Flexible Working Arrangements

  • Mentorship Program

    Mentorship Program

  • Leadership Development Program

    Leadership Development Program

  • Paid Parental Leave

    Paid Parental Leave

  • Return to Work Policy

    Return to Work Policy

  • Childcare Facilities

    Childcare Facilities

  • Breastfeeding Rooms

    Breastfeeding Rooms

  • Sponsorship Program

    Sponsorship Program

  • Coaching Program

    Coaching Program

  • Internal Women's Networking Group

    Internal Women's Networking Group

Job Description

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Available Locations:Kuala Lumpur, Malaysia

We are currently in search of a dynamic and self-motivated Enablement Program Manager who possesses extensive experience and a proactive approach to collaborating effectively across teams and engaging with key stakeholders within the Enablement ecosystem. This individual will be responsible for facilitating partner programs (50%) as well as sales enablement initiatives (50%).

The role will report to the Senior Manager - Technical & Partner Enablement on the Sales Enablement team and work closely with the various teams such as Channel, Pre-Sales and Customer Success team to gather up requirements, identify gaps, create/manage content, include partner messaging that resonates, and help provide the most needed training/enablement content to our most strategic and interactive partners. You will also track key partner metrics such as participation, usage, utilization, etc., to improve our partner enablement offerings.

As the Enablement Program Manager, you will be responsible for:

  • Analyze and identify gaps in enablement for partners, working with internal stakeholders and partners to identify what is needed. 

  • Manage the development and deployment of relevant and impactful training to ensure that partners have the required skills and knowledge to drive Cloudflare business, considering partner segmentation and the differentiators for high priority partners

  • Manage, measure and report on all associated partner enablement metrics and KPIs

  • Work closely with the partner program team, GEO counterparts and key stakeholders to build globally consistent partner enablement programs. 

  • Execute with strong program management skills, including creating and monitoring work-plans, managing against milestones, following through with deliverable owners, driving proactive stakeholder communications, and tracking program KPIs. 

  • Act as an administrator for Cloudflare University (LMS), responding to day-to-day queries, overseeing content management, generating reports and dashboards, and driving continuous improvements.

  • Plan and manage partner training events and internal training events, both virtual and in person, including ongoing enablement webinars.

  • Collaborate cross-functionally across a global, matrixed environment to support the needs of the business.

  • Work with internal Enablement teams to create new enablement/training content as needed

  • Collate feedback from strategic partners and feed this back to enablement, training. and partner teams so that content can continually be refined

Required Education and Experience

Applicants must meet one of the following education and experience requirements: 

  • 5-7 years partner enablement and/or sales enablement experience in a fast-paced, high-tech environment 

  • A Bachelor’s or a Master’s degree or its equivalent in a technical domain

  • Proficiency or working knowledge of various tools such as LMS, Zoom, On24, Google Meet, Salesforce is preferred

Required Skills

  • Excellent program management skills with the ability to manage multiple projects and priorities under tight deadlines

  • Ability to influence and collaborate with cross-functional teams at all levels of the organization.

  • Analytical mindset with the ability to use data to drive decision-making and measure program effectiveness.

  • Project management skills with the ability to manage multiple initiatives simultaneously and deliver results on time and within budget.

  • Experience working in a global role and being flexible to support multiple time zones

  • Comfortable working in a face paced environment with ambiguity Experience building programs for scale in a high-growth environment

  • Willingness to travel and flexibility in working hours

  • In-depth understanding of partner ecosystem programs and best practices

  • Experience collaborating with a variety of internal teams to develop learning programs.

  • Experience measuring the impact of enablement in the partner or sales ecosystem.

  • Experience with learning management systems (LMS), sales enablement platforms, and other relevant technologies. 

  • Excellent communication skills, both written and verbal

  • Ability to work within a fast-paced, high-growth work environment 

  • Ability to take initiative and to set priorities independently  

  • Have an enthusiastic “roll up your sleeves” mentality

  • Team player with strong interpersonal skills

  • Excellent Google Workspace skills including Sheets, Slides, Docs and Forms

  • Excellent written and verbal communication skills