Posted 19 March 2024
Job type Permanent

Company's Benefits

  • Flexible Working Arrangements

    Flexible Working Arrangements

  • Mentorship Program

    Mentorship Program

  • Leadership Development Program

    Leadership Development Program

  • Paid Parental Leave

    Paid Parental Leave

  • Return to Work Policy

    Return to Work Policy

  • Sponsorship Program

    Sponsorship Program

  • Raise Numbers Of Women In Leadership

    Raise Numbers Of Women In Leadership

  • Internal Women's Networking Group

    Internal Women's Networking Group

Job Description

Cognizant is looking for a dynamic Client Relationship Manager (CRM)to manage, retain and develop the accounts / portfolio in the Banking & Financial Services (BFS) Industry while continuing to focus on growth.

Summary of Role

CRMs are key contributors to commercial side of Cognizant IT and Consulting Business. They support the Client Partners and act as business owners for assigned accounts, managing the day-to-day activities and P&L of these accounts. They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements. The CRM works with delivery teams to maximize backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience through delivery excellence.  This role is a high visibility and challenging opportunity and requires high amount of commitment, business acumen, leadership qualities and motivated attitude to perform well. 

Role Responsibilities

·The CRM will be accountable for managing, retaining and developing BFS accounts / portfolio and driving growth

·Serving as the primary management contact and client liaison, develop ‘Trusted Advisor’ relationships with CxOs and other key stakeholders

·Manage client expectations, provide updates to the senior management, and participate in steering review meetings

·Identify strategic initiatives that help client’s business achieve their goals and drive transformational programs

·Provide thought leadership / innovation in managing strategic customers

·Strategize and create a blueprint for increased mindshare and wallet share in respective market segment/portfolios

·Drive growth and customer satisfaction in the accounts / portfolio

·Drive account mining / penetration strategies and actively manage pipeline for growth and development of the account / portfolio

·Negotiate commercial terms of engagement

·Responsible for managing the P&L of portfolio, business planning / budgeting

·Work with the delivery team and third-party vendors to ensure that project risks are minimized and project goals are met

Experience & Skills

·10+ years of experience in account management, business development activities in IT service industry working with large global system integrators/consulting firms. 

·Seasoned business development professional with excellent track record in managing, retaining and developing businesses with experience managing P&L

·Hands on experience in independently proposal authoring and win themes

·Experience in engaging with eco system partners (COTS products / hyperscalers / advisors) and jointly crafting value proposals to clients.

·Thorough knowledge in some banking/financial services domains and in addition awareness / expertise in latest digital innovations in the industry / domain

·Practitioner mindset towards engaging senior level executives in transformation solutions. Ability to take a consultative approach with clients.

·Strong connects to the senior business and technology leadership in the BFS accounts in Singapore is desirable, not essential.

·Strong knowledge of Singapore market across business segments, with good exposure to BFS sector.

·Experience managing both global and local banks will be good to have

·Strategic thinking, confident and the ability to plan ahead and stay the course

·Proven track record of improving business performance and winning deals

·Experience in working in an onsite / offshore model.

·Experience in large IT project implementations with a good awareness of the tools and technologies used in large scale business is desirable, not essential.

·Must be able to navigate a large organization, work in a multi-dimensional matrix and have the power of persuasion through content and confidence.

·Ability to work with multi-cultural and geographically distributed teams. Should be a team person and able to lead different teams to a common goal.

·Strong negotiation, communication, and facilitation skills