Business Support Specialist

Posted 21 February 2024
Job type Permanent

Company's Benefits

  • Flexible Working Arrangements

    Flexible Working Arrangements

  • Equal Pay Initiatives

    Equal Pay Initiatives

  • Mentorship Program

    Mentorship Program

  • Leadership Development Program

    Leadership Development Program

  • Paid Parental Leave

    Paid Parental Leave

  • Return to Work Policy

    Return to Work Policy

  • Childcare Facilities

    Childcare Facilities

  • Breastfeeding Rooms

    Breastfeeding Rooms

  • Sponsorship Program

    Sponsorship Program

  • Coaching Program

    Coaching Program

  • Raise Numbers Of Women In Leadership

    Raise Numbers Of Women In Leadership

  • Internal Women's Networking Group

    Internal Women's Networking Group

Job Description

Who are we?

Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. 

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.  

Business Support Specialist

Job Summary

The Business Support Specialist (Novation) provides commercial support and has the end-to-end accountability to fulfill optimally the global customer business contracting needs in relation with entity name changes, and contract/asset transfer, in support of predictable revenue performance and optimized customer experiences.


  • Liaises with (external and internal) customers to provide guidance, analyze needs, and project manage timeline and expectation

  • Handles sensitive contracting information with exceptional due diligence

  • Gathers customer requirements and translates into custom analysis and work plan

  • Solves customer and commercial problems and analyses possible solutions using experience, precedents and exercises judgments based on the analysis of multiple sources of information

  • Utilizes and updates organizational tools, data, and assets to support daily operational activities

  • Creates contractual paperwork and exhibits/schedules and executes in systems in compliance with policies, processes, and service levels

  • Engages with internal cross-functional stakeholders on approvals and dependent activities

  • Follows up signatory requirements, contract timely activation in systems and paperwork archiving

  • Facilitates non-standard agreement language, redline and dialogue between EQIX and customers

  • Escalates internally or obtains management approvals for any process variance

  • Assists external or internal inquiries for process guidance or claims

  • Embraces ongoing changes due to audits, events or transformational/alignment directions

  • Continuously voice up suggestions, and find better ways to support customers, operate as a team, adopt processes, utilize systems, and consume data and performance metrics

  • May assist with the onboarding for new team members

  • May contribute on global programs/projects; may lead functional projects

  • May perform other duties as required


  • At least 5 years relevant professional experience

  • Sound analytical and project management skills and experience

  • Excellent verbal, presentation and written communication skills and ability to interact effectively with external customers, internal stakeholders, at all seniority levels

  • Ability to explain complex information simply and clearly

  • Experience working cross-regions, with sales and other cross-functional departments for MNC

  • Understand key business/customer drivers and at ease with corporate applications (e.g. CRM, ERP, BI)

  • Experience supporting quote-to-cash, and/or sales contracting operations

  • Self-motivated team player able to work without supervision, set priorities, create plans, solve roadblocks, and meet deadlines

  • Ability to work in a fast-paced environment and stay focused, diligent under pressure

  • Ability to exercise sound judgement, be impartial while remaining customer obsessed and a trusted partner/advisor

  • Proactive, curious, continuously learning, self-reflecting, and sharing knowledge/experience

  • Excellent MS Office skills (Word, Excel, PowerPoint etc.)

  • Experience (desirable) with process support, data/metrics, and systems

  • Experience (desirable) working in Data Center, Cloud or Telecom industry, in Business, Revenue, Sales, Customer Care, Legal and/or Finance Operations department