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Manager’s Corner: Delivering Tough Feedback with Confidence

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Manager’s Corner: Delivering Tough Feedback with Confidence

As a manager, providing feedback is an essential part of your role. While positive feedback is often easy to deliver, addressing areas for improvement or delivering tough feedback can be more challenging. However, mastering the art of delivering tough feedback with confidence is crucial for fostering growth and development in your team. In this guide, we'll explore effective strategies for delivering tough feedback in a constructive and confident manner.

1. Setting the Stage for Constructive Feedback 

Before delivering tough feedback, it's essential to set the stage for a constructive conversation. Start by scheduling a one-on-one meeting with the individual to ensure privacy and focus. Begin the conversation by highlighting the purpose of the feedback session and emphasizing your commitment to their growth and success. Creating a supportive and non-threatening environment will encourage open communication and receptiveness to feedback.

2. Use the "Sandwich" Technique Mindfully

While the "sandwich" technique (positively framing feedback between two positive statements) is commonly used, it can sometimes feel disingenuous or confusing. Instead of rigidly following this structure, use it mindfully by ensuring that the positive statements are genuine and relevant. Authenticity is key to maintaining trust and credibility during tough feedback conversations.

3. Offer Opportunities for Self-Reflection

Encourage the individual receiving feedback to engage in self-reflection by asking open-ended questions such as, "How do you think this situation could have been handled differently?" or "What steps can you take to improve in this area?" Empowering them to reflect on their actions and identify areas for growth fosters ownership and accountability for their development.

4. Provide Timely Feedback

Deliver tough feedback in a timely manner rather than letting issues accumulate or waiting for a formal performance review. Addressing concerns promptly allows for more immediate course correction and prevents small issues from escalating into larger problems. Timely feedback also demonstrates your commitment to continuous improvement and support for the individual's success.

Delivering tough feedback with confidence is a critical skill for managers to master. Remember, the goal of tough feedback is not to criticize or demotivate but to empower individuals to learn, grow, and succeed. With practice and commitment, you can become a confident and effective feedback giver, driving positive change and improvement in your team.

Half the Sky's mission is to supply the tools that can give every woman the ability to build a successful career and be fully prepared for the future of work. So, that they can lead a healthy, prosperous and more balanced/blended lifestyle of their choosing.  By building your confidence, you’re setting foundations to empower yourself and your career.  The world is your oyster, and it starts with you. 

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