Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities:

• Manage and deliver end-to-end customer journeys with stakeholders across locations
• Support the planning of Digital Adoption & Journeys Program and governance of the strategic initiatives/events
• Identify and leverage digital adoption opportunities, building towards an optimized digital operating model
• Ensure delivery of projects or journeys and escalate potential risks or delay on expected outcomes
• Oversee project or journey deliverables and monitor actual results against target metrics
• Lead and engage stakeholders to analyze working processes, data and identify existing gaps or inefficiencies, using journey design thinking and agile methodology
• Share best practices and insights with regional teams to improve overall customer and employee experience

Requirements:

• Minimum 5-years of experience in a Consumer Banking Operations function
• Experienced in project governance and execution
• Excellent communication and interpersonal skills
• Well versed in quantitative analysis and problem-solving skills
• Ability to engage and influence stakeholders
• Creative and understand journey design thinking
• Well versed in Microsoft Word, Excel and PowerPoint

The ideal candidate should be:

• Organized and structured in thinking and execution of tasks
• Proactive, possess drive and a positive attitude
• Highly intuitive and sensitive individual who can build rapport and influence outcomes in a collaborative manner across diverse cultures and locations
• Meticulous and curious to learn extensively
• Resourceful and able to work independently under pressure of tight timelines
• Innovative and constantly looking for ways to improve ways of working
• Creative and flair for data visualisation
• Excellent communication skills, including written, oral and presentation

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.