VP/AVP, Team Lead - Digital Adoption & Journeys, CBGO COO Office, Technology & Operations

Job Title: VP/AVP, Team Lead - Digital Adoption & Journeys, CBGO COO Office, Technology & Operations
Contract Type: Permanent
Location: Singapore
Reference: WD20059
Contact Name: Jasper Tan
Job Published: March 27, 2021 23:30

Job Description

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.


  • Manage and deliver end-to-end customer journeys with stakeholders across locations
  • Support the planning of Digital Adoption & Journeys Program and governance of the strategic initiatives/events
  • Identify and leverage digital adoption opportunities, building towards an optimized digital operating model
  • Ensure delivery of projects or journeys and escalate potential risks or delay on expected outcomes
  • Oversee project or journey deliverables and monitor actual results against target metrics
  • Lead and engage stakeholders to analyze working processes, data and identify existing gaps or inefficiencies, using journey design thinking and agile methodology
  • Share best practices and insights with regional teams to improve overall customer and employee experience


  • Minimum 5-years of experience in a Consumer Banking Operations function
  • Experienced in project governance and execution
  • Excellent communication and interpersonal skills
  • Well versed in quantitative analysis and problem-solving skills
  • Ability to engage and influence stakeholders
  • Creative and understand journey design thinking
  • Well versed in Microsoft Word, Excel and PowerPoint

The ideal candidate should be:

  • Organized and structured in thinking and execution of tasks
  • Proactive, possess drive and a positive attitude
  • Highly intuitive and sensitive individual who can build rapport and influence outcomes in a collaborative manner across diverse cultures and locations
  • Meticulous and curious to learn extensively
  • Resourceful and able to work independently under pressure of tight timelines
  • Innovative and constantly looking for ways to improve ways of working
  • Creative and flair for data visualisation
  • Excellent communication skills, including written, oral and presentation


We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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