Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank’s operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Prioritize and drive Regional Loan digitization initiatives, standardization of process/policy/system/data to enhance productivity, quality and controls.
• Work closely with Technology and other stakeholders on digitization solution using latest Technology such as OCR, API, AI, Web services & possible process improvements to achieve operations objectives
• Assist on deployment activities, post implementation, review and implement change management
• Quantify & document challenges, forecast benefits from various strategic opportunities, conceptualize findings and key points into comprehensive professional presentations for regular updates to identified forums
• Review the standardization and regionalization of Corporate Loan and Loan Agency policies, guidelines and procedures
• Periodic Review of Regional Operations Handbook and conduct quality assurance review (onsite/offsite) to evident location’s adherence to the process controls in the Operations Handbook
• Develop training materials, collate best practices learning and conduct training to locations regionally
• Review risk events/audit findings in processes and solution mitigating controls to minimize/eliminate risks
• Manage project budget and MIS reporting

Requirements

• Degree holder with minimum 8 years’ experiences in operational management and controls management
• Knowledge and experience in Corporate Loans, Loan Agency, Account Services and eChannels Registration & Maintenance related products & operations processing
• Demonstrates collaboration, problem solving, and conflict management skills to ensure a productive work environment and achievement of objectives
• Perseverant and results oriented with the ability to work effectively in large and complex engagements
• Analytical, demonstrates collaboration, problem solving, and conflict management skills to ensure a productive work environment and achievement of objectives
• Strong interpersonal and communication skills to work at all levels of the organization as well as the capacity to influence others within the organization
• Proven track record in leading teams with competent people management skills
   

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.