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Transition Integration Manager

Job Title: Transition Integration Manager
Contract Type: Permanent
Location: Quezon City
Industry:
Reference: 466444BR
Contact Name: NGHUATCO, JEN
Job Published: November 07, 2021 23:56

Job Description

At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
The role requires constant collaboration with business partners, key users, operations managers and various technical support groups from Manila and other regional/global counterparts

  • Achieves business results using IBM’s tools and techniques
  • Monitors the project team’s performance to ensure that project deliverables are met.
  • Ensures that proper communication is maintained between all parties involved in a project
  • Tracks all project-related issues and ensures closure of these issues.
  • Escalates unresolved issues to other pre- identified support groups
  • Maintains daily linkage with the key business project resources to remain in the loop in project issues and status
  • Analyzes impact, risks and effort needed to implement a change affecting the project.
  • Ensures that the transition knowledge-base and transition documentations are kept current
  • Performs other necessary and relevant tasks / responsibilities assigned by his immediate manager.
  • Ensures that there is a seamless transition between Transition project teams and Transition service management teams.
  • Coordinating any major transitions within the company, such as financial, technological, operational, and governance changes.
  • Ensuring that transitions are planned and carried out in a timely manner and within budget.
  • Keeping all parties involved with the transition updated on its progress.


Required Technical and Professional Expertise

  • 10 years or more experience spanning across transition solutions, transition management, including managing complex transitions, transformation, and operations.
  • 3 years or more experience in handling complex CRM transitions
  • Has led multi-functional teams or department(s) to deliver project objectives. Able to define and decide on tools, processes, priorities, and resources and drive project success.
  • Leverage on practice (CRM) expertise and thought leadership in handling and addressing project issues, risks, and governance.
  • Expertise in project management, as well as transition documentation, tools, and templates.
  • Ability to work out win-win solutions between clients (internal and external) and Transition project teams to meet, if not exceed client expectations
  • Have strong personal leadership, passion for quality and ownership in accomplishing challenging goals.


Preferred Technical and Professional Expertise

  • CRM expertise and thought leadership
Being You @ IBM 
 
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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