Indonesia Account Manager

Job Title: Indonesia Account Manager
Contract Type: Permanent
Location: Indonesia
Reference: 1347243
Contact Name: Gary Lim
Contact Email: garlim@cisco.com
Job Published: November 02, 2021 16:38

Job Description

What You'll Do

Your responsibilities include developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders in the Public Sector. You will collaborate closely between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Manage and develop client accounts to initiate and maintain favorable relationship with clients.

  • Be the primary point of contact and build long-term relationships with customers
  • Help customers through email, phone, online presentations, screen-share and in person meetings
  • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Forecast and track key account metrics
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
  • Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
  • Monitor and analyze customer's usage of our product
  • Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
  • Liaise between the customer and internal teams

What You'll Do

A dynamic, charismatic and natural-born leader, yet subtle to be a team player.

An individual with a proven track record who can manage multi-architecture, multi-domain, complex scenarios that can deliver customer's desired business outcomes.

You must have a strong IT sales experience, good aptitude to learn and unlearn and the grit to overcome odds and perform under intense pressure.

We are looking for a candidate who has the following characteristics and experiences:

  • Consistent and strong record in running and owning significant overall growth of the segment and overachieving targets to meet stretch goals.
  • Strong seller with strong experience of closing large, strategic deals in Commercial Accounts
  • Understanding a wide range of Cisco technologies with the ability to demonstrate thought leadership, think strategically and effectively communicate vision (both written and verbal) and influence cross-functionally.
  • Adept at balancing intense short-term pressures with overall long-term goals.
  • Excellent communication skills and ability to persuade -- using simple communications that convey complex concepts in a compelling, concise, and creative way.

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