Job Description
What You'll Do
Your responsibilities include developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders in the Public Sector. You will collaborate closely between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Manage and develop client accounts to initiate and maintain favorable relationship with clients.
- Be the primary point of contact and build long-term relationships with customers
- Help customers through email, phone, online presentations, screen-share and in person meetings
- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
- Forecast and track key account metrics
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
- Monitor and analyze customer's usage of our product
- Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
- Liaise between the customer and internal teams
What You'll Do
A dynamic, charismatic and natural-born leader, yet subtle to be a team player.
An individual with a proven track record who can manage multi-architecture, multi-domain, complex scenarios that can deliver customer's desired business outcomes.
You must have a strong IT sales experience, good aptitude to learn and unlearn and the grit to overcome odds and perform under intense pressure.
We are looking for a candidate who has the following characteristics and experiences:
- Consistent and strong record in running and owning significant overall growth of the segment and overachieving targets to meet stretch goals.
- Strong seller with strong experience of closing large, strategic deals in Commercial Accounts
- Understanding a wide range of Cisco technologies with the ability to demonstrate thought leadership, think strategically and effectively communicate vision (both written and verbal) and influence cross-functionally.
- Adept at balancing intense short-term pressures with overall long-term goals.
- Excellent communication skills and ability to persuade -- using simple communications that convey complex concepts in a compelling, concise, and creative way.
