Technical Service Supervisor

Job Title: Technical Service Supervisor
Contract Type: Permanent
Location: Ho Chi Minh City
Reference: 20133
Job Published: March 27, 2022 21:42

Job Description

We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from the most sustainable paints company, which has been inventing the future for more than two centuries.

Job Purpose

  • As a business partner contributes to the Packaging Coatings’ strategy execution plan and takes a lead in defining, and owning, the specific implications for the country.
  • Contributes to the execution of sales -, expense - and profitability targets established for Packaging Coatings’ in Vietnam by leading daily operational excellence in management of technical service functions to support Packaging Coatings’ business excellence, within Packaging Coatings’ technical framework.

Key Activities

  • Regularly monitors and communicates to field force latest news regarding technical bulletins and developments, including standards and best practices.
  • Monitors Market intelligence (innovations): products, process and equipment.
  • Be familiar with all the applicable corporate as well as site policies/procedures with regard to personal conduct and HSE standards and acting in compliance with all applicable regulations.
  • Ensures job profiles are in place, sets objectives for team members, reviews development and provides clear, open and constructive feedback on performance combined with the appropriate actions.
  • Stimulates manages and follows through on employee engagement and builds on the workforce to reflect the societies and markets in which we do business (D&S).
  • Creates an open environment in the team where all people can perform at their best and stimulates the development of others and ensures an engaged team.
  • Ensures reporting line is fully informed and acts in line with HSE and Compliance regulations.
  • Takes ownership by representing Regional Management Team towards own team and vice versa.
  • Reports on progress on a continuous base.
  • Strengthens the talent pipeline by developing talent and regularly assesses and discusses talent and internal movement. Continuously monitors and evaluates retention risk.

Key Accountabilities

  • Conducts demonstrations of products and transfers the knowledge on AkzoNobel processes as well as on technical problem solving to the customers.
  • Collects, filters, and prioritizes product-related issues and needs occurring in the region with feedback of complaints handling.
  • Performs technical scans and audits at designated customers
  • Conducts in the testing process as well as in the implementation of new company products and technologies.
  • Helps with process optimization and operational excellence at the customer’s location.
  • Aligns technical activities within allocated region in Vietnam.
  • Respond to customer needs/complaints and quickly decide appropriate solution to reduce down-time for customer.
  • Supports product development including, prototype selection and test marke.
  • Supports and validate Technical Data Sheet information flow to allocate region.
  • Supports execution of technical sales representative assessment and training program.
  • Supports technical, color and IT helpdesk for the region. Manages and maintains standardized complaint handling process through Customer Relationship Management System (if applicable).
  • Manages activities within AkzoNobel Training Center (ATC): implements standardized equipment, training program, technical sales representative training activities and standardized brand image.
  • Manages and maintains standardized complaint handling process through Customer Relationship Management System (if applicable).
  • Supports implementation of SMU solutions within area of services.


  • A minimum 5 years relevant experience in Packaging Coatings industries, especially 2Pc aluminum can-making industries is preferrable.
  • Knowledge of printing/ inks/ coatings’ technologies and application, especially for 2Pc
  • Aluminum can segment.
  • Ability to handle multi-task jobs
  •  Ability to motivate and inspire others.
  • Ability to work independence.
  • Ready to move and work in difference location/territories


  • Bachelor of Science graduated. Chemical & Mechanical background is preferred.


  • Business and Technical Communication
  • Communicating Effectively
  • Inspires others
  • Working with Diverse Populations

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

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