Team Lead Materials Master Data Domain

Job Title: Team Lead Materials Master Data Domain
Contract Type: Permanent
Location: Pune
Contact Name: Eve Wang
Job Published: June 22, 2022 18:36

Job Description

We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from the most sustainable paints company, which has been inventing the future for more than two centuries.

Job Purpose

To mature its Master Data Management (MDM) Services has set up Global MDM capabilities into its Global Business Services organization. The Master Data Operations Team Lead will be part of the Master Data Services Operations team and will lead a team executing master data maintenance processes within SLAs, including its controls, and monitor master data quality as well as driving E2E governance and initiatives for process improvements.

Key Accountabilities

  •  Defining data standards, monitor (Dashboard/KPIs) and take initiatives for improvements.
  • Ability to analyze data and process design in order to drive E2E performance improvements
  • Initiation of controlled, governed, and harmonized data (and process execution)
  • Lead complex projects in the area of operations towards lean processes
  • Conduct root cause analysis for the recurring escalations and errors reported in process and ensure to execute CAPA (Corrective Action & Preventive Action) for errors identified.
  • Support the implementation of master data quality rules and master data definitions.
  • Support MDM Operations Manager on process standardization and optimization in order to increase the process efficiency.
  • Pro-active follow-up to business users with regular updates on requests from Requesters.
  • Ownership of process designs in the area of MDM Materials Operations
  • Be the agent of change by motivating team members to bring improvement ideas
  • Conducting regular F2F sessions with team members to keep the team engaged and take proactive action in case of any concerns shared by team members.
  • Lead by example
  • Provide performance feedback and coaching to the team members.
  • Ensure to build a high-performance team thereby identifying high performers and low performers on quarterly basis and ensure to take the required action that is beneficial for our services
  • Support Operations Manager for strategic decisions related to process.

Key Activities

For this role there is a certain level degree of autonomy within agreed targets/goals and budget (e.g. responsible for resource management within agreed budget, manage team performance, and ensure that process is running within agreed SLA’s.

  • Monitoring daily/weekly/monthly SLAs and E2E KPIs for the process
  • Ensuring the adherence of data quality within agreed SLA’s with business
  • Lead and deliver complex process improvement projects (initiatives)


  • Post-Graduation in Business Administration, Accounting, Finance, Economics, IT or equivalent work experience
  • Minimum 7 years’ overall experience with 5 years’ experience in MDM related function stakeholders, across the different functions
  • Project management experience
  • Experience in managing big global teams
  • Fosters a constructive dialogue with functions and key stakeholders
  • Strong communicator and change agent
  • Available for moderate travel
  • Customer Service mindset with excellent customer service skills


  • Accepting Direction
  • Accepting Responsibility
  • Acquiring Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

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