Job Description

• Supports DuPont China Employees and China HR on HR-related concerns  
• Answer calls and e-mails in Mandarin or English (depending on the requestor) of HR-related concerns
• Maintenance of Employee Lifecycle Data (Employee Data from Hire to Retire and in between) in the Workday System and other HR systems
• Process Help Tickets from China Employees through the Salesforce System (SFDC)
• Conduct data quality review of Help Tickets and Workday Data
• Participate in HR OPEX Monthly Business Reviews, quarterly Townhalls and other department/company activities
• Participate in projects/initiatives

Job Qualifications

• Must be a College Graduate (diploma, certificate, associate or bachelor’s degree in any field)
• Good reading, spoken and written proficiency of Mandarin and English is a must
• Mandarin Language Proficiency HSK Level 5 and above certification is preferred
• Background in BPO or Shared Services Industry is preferred but not required
• Comfortable in using computer systems and Microsoft Office
• Proactive, Team Player, Problem Solver
• Good communication skills
• Independent and able to work with minimum supervision
• Customer service-oriented and well-organized