Service Leader

Job Title: Service Leader
Contract Type: Permanent
Location: Hong Kong
Reference: WD30111432081
Contact Name: Emily Lin
Contact Email: emily.wh.lin@jci.com
Job Published: July 19, 2021 18:17

Job Description

What you will do


The candidate will be managing the fire & security services business of the company and corresponding teams in HK and Macau. This role is expected to deliver superb maintenance and service solutions to a wide customer base across all industry segments for Fire and Security System.


How you will do it

  • Set and execute strategies to grow Fire and Security service business
  • Achieve annual secured order, revenue and margin target in accordance with Company’s objectives and direction
  • Manage service teams to provide
  • preventive maintenance services and repair work for systems at customer sites,
  • Testing and commissioning of systems installed by others, and
  • Retrofit work including turnkey installation
  • Coordinate with Sales team to prepare maintenance, repair, and retrofit proposal and tender
  • Develop and maintain key customer relationships with professional knowledge and excellent service quality
  • Handle customer complaints and direct service managers to resolve issues
  • Manage subcontractors to achieve healthy partnership
  • Ensure quality of work to the satisfaction of customer
  • Strengthen relationships with customers to secure more orders
  • Ensure teams adhering to the compliance of EHS, Ethics Code and Company policies in all work sites

What we look for



  • Degree holder in Building Services or engineering-related disciplines
  • Minimum 20 years’ Fire & Security service experience, of which at least 10 years at managerial level
  • Strong technical knowledge and experience in Fire & Security Systems
  • Experience in tracking performance of service teams
  • Competency in project planning and have strong leadership skills 


  • Good communication and interpersonal skills
  • Proficient in English and Chinese
  • Ability to travel, learn and train up the others
  • Good problem solving techniques, organizing and planning ability
  • Independent and able to work under pressure and tight deadline
  • Prior experience with government fire and security service contracts is a plus

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